Pratham Motors Complaints & Reviews

Hello team,
I love maruti cars from my childhood days. We have been using it for 2 generations now.

Last month i booked a car in anekal showroom "spresso vxi" with an advance payment of 5000, after a week my family forced me to go with vxi +. On 6th august we requested for vxi+ and delivery on 21st august "ganesh festival" as its auspicious day for us.
They took a couple of days to source the car but could not get the requested model.

On 8th august they confirmed the requested model car s presso vxi + cant be delivered in 15 days.
I had no other option but to buy the maruti from a different vendor.

Now just bcoz i upgraded the car variant and they could not deliver the car on requested data. Do i need to bear the cancellation fees of 2500?
Even i had requested to provide accessories for the amount paid. They are unable to get that done as well.

So do i need to bear the cancellation fees for upgrading your car variants or do i need to bear bcoz you were unable to deliver the car on the requested date.
Email sent to email address no response even after 10 days.
To:

Name : shiva kumar
Mobile : [protected]

Vaichel taken for service on07th august for general service in good condition. Returned after2 days.. Next day car not starting service person came and started the car. Then he found colent hose leak. Again car taken for service. After two days car i got the car but found that no power windows working till now it is not rectified. Teja is the person incharge still how many days will it take go rectify.

Hi,

Incident happen on 22nd july 2020.
Service time - 2:08 pm to 5pm
Ref. No - sb20000080
Job card - jc20000295

Changed air filter hose with out my knowledge.
Before given for service i found it was black. During service hours i had been for having cup of coffee, after returning back found that it was changed.
I found it was a old hose & muddy (Heavy dust on it), informed the manager as its was replaced. But the manager him self argued with me as the part would change its colour after wash, but the part was found muddy & was looking different from other parts.
After several calls the manager told that he would change the part asa company provides as he had a shortage of the part in his show room.
We trust the company, but don't know why people are doing this.
Please see to the manager he does the replacement asap & take care of the things not to happen again with any of the clients.

I am an mcp customer, so please do the need full.

Thanks,
Suresh s
[protected] or [protected]
Email - suresh. S. [protected]@gmail.com

I have booked the vehicle for services at bellandur on 24th for the service on 26th of june. I get calls from at least 6 to 7 people, each one calling from their show rooms, i got calls, from rajajinagar 3 to 4 times different persons,. 2 calls from bellandur, and one from kudlu. I clearly told them that i will be sending my vehicle only to bellandur. That night again i get a call from diver from rajajinagar to pick up vehicle. Again i told hm that i do not need his services. On the day of service that is on 26th june, i get a call from kudlu branch for a pick up, then i get a call from bellandur i told them to pick up, the driver calls and i give the location after that after 15 minutes one more person calls to pick the vehicle. I already told him somebody has called on the way, then he wanted a number of that person.
After giving the vehicle for service the service advisor told us that cost for fumigations and pick and drop is 1200, and after completing his works and when the vehicle is ready for dispatch he says it is 1700 and after i questioned him he says he will charge only 1200. And they have misplaced my rc book and insurance which was provided in the vehicle. After questioning them today that is on 27th he has sent the same. And to top all this mess and nuisance caused today i get a cal from bellandur pratham that they are sending somebody to pick up the vehicle.

What is going on, no body knows. One of the worst experience, i need to take the matter to maruti, my first experience in in 2006 with pratham was excellent. Now it is horrible

I anjana have purchased alto k10 vxi - ka03nc7736 in june2018 from pratham motors. Bought the automatic model as it was highly recommended it will give good mileage and smooth experience idle for city life. I have done regular services and every service have complained i get mileage of no more than 11 km/lt and it's getting worse. I have been complaining about the trembling of the vehicle and after every service the car seems alright for a few days again the issues begin. My experience with the car is now it feels like a 10 year old car i don't know why no one can just do a thorough job and get this car tested and fixed. I have brought it to service several times during my insurance time within the one year and spent money on it to get clutch and pressure plates changed too but still no improvement. I have felt the service i have been given has been substandard and the concerns with the car not rectified. What's the point if the service effect lasts only a few days or week. We have raised a complain several times

Hi,

This is to inform you that i gave my vehicle swift zxi+ (Ka 03 nc 7394) on 12/01/2020 for repainting left rear door scratch. For which they took more than 6days and unfortunately i missed by periodic service as well. I gave clear instructions once the painting is done, my fourth service should be finished. As time is essence of contract, they did not did the servicing moreover they kept postponing stating painting not yet finished. Since there was delay, i told them atleast do the wheel balancing. Unfortunately that was also not done. Moreover, when the vehicle was ready for delivery i checked and i see that engine oil dipstick was missing. I asked them why it was missing they told me that it was broken from the beginning. Why they touched the engine dipstick as there was no connection with the body painting service. If that was broken they should inform me but they kept silent.

This kind of services is totally not acceptable.
Please take strict action.

This is regarding my policy amount refund for my ciaz vechicle ka-05 mu-0275. I was told to pay 15411 pay towards insurance renewal on 24th aug, i had paid already. However today i was told pay 19029/-.
Which is not good and i didnot want to continue with this insurance, and they they agree to refund amount, i am not getting proper response for refund my 15411\- amount

I purchased swift on 24 Jan 2019 during booking I saw Stepney was good its just 11 months old vehicle, during delivery I saw it was changed I asked executive he told because of puncture it changed I thought its true but after 3 months one of the wheel got puncture I wants to changed Stepney but I noticed he kept reverse and it was full damage and some accident vehicle wheel, how this guys cheated now what to do and where I had complaint.

Hi I gave my car recently to Pratham motors Kudlu branch. the servicing was bad, the wheel alignement was not done while I was charged, many of the spare parts were replaced without my consensus. to make things worse my car key was broken, they gave me back a plastered key which is unsuable. multiple attempts to sort this out has gone vain. to make matters worse the estimate given to me was INR 10000 but I was shocked when I received the bill for INR 16000 which is 60% more than the estimate. Maruthi claiming that their services are cheaper but that's not the case.

Mail written to Kudlu Pratham motors customer service managers with all my bad experience faced. Everybody calls back with a sorry but nobody owns to fix my issue.

Hi Mr. Rajkumar,

I am writing this email with a hope that you would at least take some action and ensure your customers are taken care off. This is the second consecutive time I have faced issues with Kudlu branch and I don’t plan to give my car to your branch for service and don’t fancy telling my friends either.

Vehicle Number – KA 02 ME 9042
Service Date – 29th May 2019

Concerns

a) Car pick on 29th May – I had clearly told the lady that I would need the car to be picked up around 8:30 AM as I will have to leave to office by 9am. Nobody turned up till 9:30 am in spite of multiple calls which were unanswered.
b) The estimate given to me was Rs. 10000, but when the bill came I was shocked to see a staggering amount of Rs. 16000 which is 60% more than your estimate. This is really brutal as to how a Maruti seasoned partner like Pratham can under estimate by 60%. I can understand a 10% variation but not 60%. Though I have paid the amount I need to know how we go about this as I will be raising this concern with the consumer court as well.
c) When I received the car back I was surprised to see the key broken. When I asked the driver he said the advisor gave it to him the same way. When I asked him how was it in the morning when you took the car, he said it was fine sir and I handed over the same way to the workshop. when I call the advisor he says the key was already broken. When I asked him if the key was already broken why is it not written in the inspection sheet when the driver picked up the car for which he had no answer and went on to argue saying “Why would we break your key sir etc”. When I said I will not budge on this he promised a key within 2 days. I kept reminding the advisor about the key he kept delaying and finally after 7 to 8 days he calls me on Tuesday 11th June and says I need the car to replace the key. I asked for the car to be picked up by 8:30 again nobody turned up till 9:15 and my calls were un answered. I escalated the matter to Mr. Sanjay and he arranged a pickup. I was promised the car would be given back the same day. To my surprise again I got a call saying I would get the car the next day as there was some problem, I accepted and told them that I would be traveling out of station on Thursday 13th June I would need the car back on 12th without fail. I was promised that the car would be handed over by 4Pm on 12th. I waited till 6:30 pm and called back the advisor and asked him what was happening. He said give me 5 minutes and he would call back. He called back and gave me an excuse again and said car would be delivered by 9AM this morning. I have still not received the car till now while I write this email. I clearly told the advisor I would need to start by 10am.
d) Wheel alignment – I was charged for Wheel alignment and balancing but when I got the car, it would pull to the left. When I call the advisor he questions me sir which road are you driving in. How does it make a difference on which road I drive when I feel the car is getting pulled to the left was my answer.

After the car was serviced I got calls from various managers etc but none of them even bothered to call me back after they said sir let me check and get back to you. Is this the kind of service you provide in this era where there is huge competition in the service industry. I had been a regular Kalyani customer and I will go back to them. I want to see what you would do with the feedback that I am giving now.

Await your response.

Mr. Sriram – I hope you have made note of my feedback and would look into the 60% over estimate bill and repay. Maruthi always claims their service charges are the least but gone are those days

Regards
Naveen

We booked ertiga with pratham motors, hsr, bangalore on 25 dec, 2018.
While booking we were promised and told in extreme confidence that the vehicle will be delivered by 2/3 week of jan.
We told to the sales team and management that how were they promising the delivery date of 3/4 weeks when every one else was saying 8 weeks but the cheats kept on repeating that they will deliver the vehicle by 2/3 week of jan.
Till 10 jan, manju (Pratham motors) reaffirmed that they are on track to deliver the vehicle by 2/3 week of jan.
From 11 jan onwards, the "thugs of maruti" stopped picking up my calls and stopped all sorts of communication.
I found the contact details of center head - sriram and reached out to him, and he told he will provide the date by 26 jan.
On 26 jan, sriram told 15 feb. After witnessing such unprofessionalism, we visited pratham motors.
To our surprise, their were raging customers present who were fooled by pratham motors.
After betraying us, pratham motors management (Manju and others) shouted at us and told that we give the dates what customers asks us.
Please note the statement again from manju who as per sriram is their star sales leader that "pratham motors promises the delivery dates what customers ask for".
We met sriram where we were given a date of 5 feb, on 5 feb we were given a date of 7 feb.
It's like tareek par tareek and none of the dates are ever met.
We like many others have been cheated by pratham motors, hsr, bangalore. There are major integrity issues present.
Please don't book any vehicles with them.
I wish time would have returned and i could have booked the vehicle with other franchises.
I am still waiting for the vehicle and have no idea when will it be delivered, all communication with pratham motors result in vain.

My car - maruti ciaz ka04mr1713 was sent for servicing and repair work on 20th december. The garage has still not returned my driving licence! This is serious as they are not realizing the perils of driving without a licence. If i am put to any trouble by the authorities, pratham motors will have to bear the penalty. Pls look into this at the earliest! Thanks!

Contact person at garage - [protected]
My no - [protected]

Regards,
Priya paul

Hi,
My car registration number is ka03mz7589. Please check the history of the vehicle right from the delivery till date service, pratham motors have done irresponsible service. Yesterday i have had given my vehicle to get the clutch replaced with a new one. While the vehicle was delivered all of your technicians noticed that car did not start and required a jump start, one of your technician further noticed that battery was not fixed...

Pratham motors is real bad when coordinating with the customer, they gave me time of 8 am, when i had to leave for a hospital visit at 9pm, the pick up guy came at 10 pm saying he has heavy workload. He was clueless about my address which i had already shared with the repair centre. When dropping my car back, same problem, the person was clueless about my address and i had to coordinate with him when i was outside somewhere. It was very inconvenient. They had to give a warrenty of 5 plus years on anti rust coating which never happened. They dont ask for any feedback, there is no way of reporting a less-than-acceptable level of service. I wanted to order an extra key and asked prabhu the service guy in-charge, to send me the form i needed to fill with the car-delivery guy. The car delivery guy didn't know my address forget getting the form for me. These guys dont deliver on what they say. Maruti service has been outstanding and flawless for me for the past 15 years. Thats how long i have been driving maruti cars! All experiences except this one has been bad. I think guys in this centre are simply maligning maruti's brand name and what it means to their customers. Some corrective action should be taken.

I have given service on 1week of july it was 80k kms service so for the service they have charged 10.5k and they didn’t resolve my problems... Again when i complained service was not good they picked up the vechicle did nothing and informed me this that all the stories during this time pick and drop facility driver hit my car some where and damaged rear right wheel arch... I complained this again they told me they ll fix it... After 2 days i gave for repair they took 3 days saying # stories...
My problems are not fixed yet
Ever worst experience

I've referred two of my friend to book maruti car from this show room even i have a car from the same show room, unfortunately even after following up since 5 months yet to receive the 2k amount. There is a service manager called boppana, seems he does not know how to behave with customers. Such a horrible service from pratham motors. I would recommend never book a car from this pratham motors

I gave my car maruti 800 for general servicing and oil change in may 2018. They have done the service and changed oil but after servicing when i used my car, its engine started heating too much and radiator heat gone on high peach. I sent this car back to service station for checkup. Technician told me he needs to open engine head and repair it. It will cost more than 28000/-+. I got doubt and brought back car from service station and shown to local technician. Local technician told, water has gone inside engine and it has spoilt engine. I demand reply from pratham motors on this damage done to my car and need refund.

I gave my maruthi swift vehicle ka 53 ma 8358 for repair on 08-may-2018. Vehicle repaired got delayed to two weeks than expected.

Now vehicle returned with below problems
1. Headlights bulbs were not installed
2. Newly painted doors surface feels rough and gritty
3. Door inner panels were damaged
4. Working fog light bulb was taken by replacing faulty
5. Alloy wheels were not repaired
... Etc

I will not recommend any one to buy service cars in parham motor, kudlu

Regards
Vivek dc
[protected]

When i submit my car for servicing the wiper spray was working fine but post servicing i found that the wiper spray was not working. I escalated the issue to channesh under whom my car was alloted for servicing. He routed me to santosh since he was on leave. I got the wiper spray motor fixed after 3 weeks of following up and now they charged me rs. 500 from me. Even the invoice of the part has not been given to me. Why should i have to pay for the part when it has been damaged during servicing.
Please look at this issue

I have been servicing my alto k10 vehicle from the kudlu gate center of pratham since 5 years now. I had purchased the vehicle from the hsr outlet. The service has been good till my last servicing on 4 march 2018. Upon receiving the car back after service (Delivered by their driver) i noticed the clutch was not working properly (Car was not moving after slowly releasing the clutch). I reported this and went back to the showroom to get it checked. To my surprise, they told me that my clutch had become weak and needs to be replaced. I had just replaced the clutch in november 2017 and driven only ~4, 000 km since then. I had replaced the previous car after ~72, 000 km and the car had no problems since then. I am the only person driving the car and hence was surprised thinking how can the new clutch get damaged only after ~4, 000 km when the previous one ran for ~70, 000 km. I had no complaints about the clutch while sending it for the service, neither did the service advisor babu mention any issues with it when the car was inspected during service. So either they had installed a faulty clutch in november 2017 or it was damaged by the driver delivering the car. When i mentioned this they said nothing can be done and i need to spend and get the clutch changed again. The clutch is creating a lot of noise now while reversing and am worried the car may break down sometime soon. This is extremely poor service and i have now lost all faith in the service center which i used to trust earlier for 5 years!

Dear sir, 15 days back i purchased alto k10 in pratham motors sarjapura road true value. Just i run only 300 kms now i taken appointment from doctor for my father check up.. But unfortunately my car is off in the main road.. Now iam calling from one hour to pratham showroom. But he saying i will come.. But this is the very bad and worst service from your company i never expected this much bad car and service from your company. I think i lost my precious money.. It's 2015 model.. Kindly do the needful.. Yours m venkatesh murthy. [protected]