Pratham Motors Complaints & Reviews

Pratham motors is real bad when coordinating with the customer, they gave me time of 8 am, when i had to leave for a hospital visit at 9pm, the pick up guy came at 10 pm saying he has heavy workload. He was clueless about my address which i had already shared with the repair centre. When dropping my car back, same problem, the person was clueless about my address and i had to coordinate with him when i was outside somewhere. It was very inconvenient. They had to give a warrenty of 5 plus years on anti rust coating which never happened. They dont ask for any feedback, there is no way of reporting a less-than-acceptable level of service. I wanted to order an extra key and asked prabhu the service guy in-charge, to send me the form i needed to fill with the car-delivery guy. The car delivery guy didn't know my address forget getting the form for me. These guys dont deliver on what they say. Maruti service has been outstanding and flawless for me for the past 15 years. Thats how long i have been driving maruti cars! All experiences except this one has been bad. I think guys in this centre are simply maligning maruti's brand name and what it means to their customers. Some corrective action should be taken.

I've referred two of my friend to book maruti car from this show room even i have a car from the same show room, unfortunately even after following up since 5 months yet to receive the 2k amount. There is a service manager called boppana, seems he does not know how to behave with customers. Such a horrible service from pratham motors. I would recommend never book a car from this pratham motors

I gave my maruthi swift vehicle ka 53 ma 8358 for repair on 08-may-2018. Vehicle repaired got delayed to two weeks than expected.

Now vehicle returned with below problems
1. Headlights bulbs were not installed
2. Newly painted doors surface feels rough and gritty
3. Door inner panels were damaged
4. Working fog light bulb was taken by replacing faulty
5. Alloy wheels were not repaired
... Etc

I will not recommend any one to buy service cars in parham motor, kudlu

Regards
Vivek dc
[protected]

When i submit my car for servicing the wiper spray was working fine but post servicing i found that the wiper spray was not working. I escalated the issue to channesh under whom my car was alloted for servicing. He routed me to santosh since he was on leave. I got the wiper spray motor fixed after 3 weeks of following up and now they charged me rs. 500 from me. Even the invoice of the part has not been given to me. Why should i have to pay for the part when it has been damaged during servicing.
Please look at this issue

Dear sir, 15 days back i purchased alto k10 in pratham motors sarjapura road true value. Just i run only 300 kms now i taken appointment from doctor for my father check up.. But unfortunately my car is off in the main road.. Now iam calling from one hour to pratham showroom. But he saying i will come.. But this is the very bad and worst service from your company i never expected this much bad car and service from your company. I think i lost my precious money.. It's 2015 model.. Kindly do the needful.. Yours m venkatesh murthy. [protected]

Hi team here am expressing the dissatifaction towards the experience of purchasing a new vehicle from your authorized dealership pratham motors.

1. The car was delayed for more than 5 days lastly when i reached the dealership i had to wait for more than 3 hrs to get the car delivered.

2. To my surprise i received the car with the basic accessories which was not opted by me and the executive asked me to pay for the same.

3. The receipts and invoice copy says hp-kotak mahindra whereas i had purchased the car at full cash which was told by me from the time of booking.

4. Delivery was given to me without the fast tag and owners manual with temporary registration which was not opted by me.

Its been four days since i have taken the eeco car delivery and no information towards my car registration or the documents pending. It has been such a pathetic service provided to the customer and left blind without any kind of follow up or information.
I want the action to be taken against the dealer and resolve my concern at the earliest.

I gave my vehicle KA 03 MH 7189 for service on 29-Jan-2018. No one contacted me after that. When I checked on 31-Jan-2018, no one was aware about my vehicle. I contacted Jabee number mentioned on my job card I was told he doesn't have my car. This also after calling him multiple times. Then he gave another number, that person also didn't had my car. Then I got manager number, which was switched off. Then I got some floor incharge Raj number, who picked my call and told me he will call back in 10-15 mins, he din't call. Then when i called back he very rudely told he is having lunch and cannot help. Then i again called he told he will call back in 1 hr. No call as expected. I called back after 3 hours and he plainly told he will arrange for a call in 10 mins, when I refused to listen to him, he told me that he will cut my call. When i shouted, he got someone to talk to me, who told me that now they found my car. What ### is this? What kind of service is this from Pratham? How can they be so bad. So after 3 days, my car repairs have started and still I don't know when will I get my car.

Hi sir,
As per the remarks updated in pf website for my pf, it saying all has settled now and transfer has done on 19 th january, 2018 by neft. I know in neft case, maximum 24 hours is a time but still i have not received amount in my bank account.

Below attachment of aknowledgement copy and claim status and neft utr no

My pf details are below:-
Member id - bgbng[protected]
Member id - bgbng[protected]
Uan no[protected]
Company name - pratham motors pvt. Ltd
My name is - k rajasekhar rao
My contact no - [protected]
My email is is : karanam. [protected]@gmail.com
Bank for credit-vijaya bank bangalore (Bellandur branch)

Thankyou
Kindly reply me

My vehicle ka03mk2792, was given for service on 17-8-17 and after almost 40 days they serviced and returned the vehicle with a bill of almost rs.78000/-. After receiving the delivery i found the following problems and complained to mr. Arvind & mr. Devaiah. 1. Sound in the dash board.2. Body sound while using accelerator.3. Left headlamp has water/mist inside (Which was fixed just 5 months back by pratham itself. 4. Back left speaker was broken (Shown to the driver who droped my car). 5. Car stereo working but no sound in any speaker.6. Foot mat all 5 mats are missing. Also like to inform that the vehicle was serviced earlier in pratham itself. The car had no problem prior to flooding. After service it makes more sound, unable to shift the gear from 3 to 2 or 3 to 1st gear. Complained to them, but no response at all. Even the telecaller who enquired after service was told about that, as of now no reply from them too. After charging too high service charges very pathetic service. None of them gave courtesy call to resolve my problem.