[Resolved] Punjab National Bank Housing Finance [Pnbhfl] — overcharging & cheating | |||
From Kanwarbhardwaj b/4 chandresh paradise Shankheshwar nagar, achole road, Near kapol school, Nallasopara east Distt: palghar-401209 [protected]@rediffmail.com Date 05.09.2017 Mob: [protected] & [protected] To, The regional manager, Regional office, National housing bank, Mumbai life building, 45, veer nariman road, fort, Mumbai – 400023. Tel no.:[protected],[protected],[protected] Respected sir/madam, Sub:- complaint against pnb housing thane branch official for unfair dealings & Cheating to the tune of rs. 20000/- cash & processing fee charged twice rs. 5800/- * Most humbly & respectfully, i beg to submit the following for your kind perusal and benevolent consideration please:- 1. I have applied for home loan with pnb housing finance ltd., branch address: ist floor, pushpamangal complex, building no. 1, above bank of baroda, near babubai petrol pump, old agra road, thane west-400601 for rs.35, 00, 000/- which was rejected; 2. Thereafter, one mr surendra shyam upadhay claiming himself to be dsa of pnb housing, through andromeda, and also working for various other scheduled and co-operative financial institutions has come in my contact and assured me that he will get me loan anyhow as he has good rapport with banks and he is not going to charge me any fee for sanctioning the loans.in this context he has come to my home on two three occasions and talked to several bank official including mr sameer pardasani - area sales manager of pnb (Mob no. [protected] & [protected]). His address is mentioned above: 3. After two three days he visited my house again when three four friends of my son were sitting in my house, he (Updhayay) stated that my loan can be sanctioned between 40- to 45 lakhs from pnb hsg in this context he has asked for rs.5800/- by cheque (Cleared) plus rs.20000/- which may be adjusted in at the time of disbursement subject to certain conditions. He called mr. Sameer pardasani of pnb hsg whose address & mobile nos. Are given above. However i have told both sh. Surendra (Dsa) & sh. Sameer (Pnb) that my earlier application for rs.35, 00, 0000/- was rejected but both of them i. E. Sh. Surendra (Dsa) & sh. Sameer (Pnb) assured me to have faith in them and work will be done satisfactorily. I will get a sanction letter in 4-5 days; 4. After this sh. Surendra (Dsa) & sh. Sameer (Pnb) have blocked my & my wife’s numbers & calls made from other numbers were picked but after hearing my name the phone was cut & blocked; 5. This is how i have been duped and request your kind interventions to please help me in the matter. Sh. Surendra upadhayay number is [protected] & [protected], email id : [protected]@yahoo.com & [protected]@gmail.com I am ready to face the confronted inquiry too if desirable. I have got several mails of the bank which can be produced as an evidence in which bank has said that i have applied for once only. But when i have produced my records of applying twice they changed their stance but they have specifically and categorically informed me that my 2nd application is through andromeda & stopped communication. I hereby declare that above information is true & correct to the best of my knowledge & belief. Thanking you in anticipation of getting your kind help so that other people are not duped like i have been. I am herewith enclosing visiting card and photographs of mr surendra shyam upadhayay. I earnestly hope that your honourable self will bestow justice upon me. Yours faithfully, Kanwar bhardwaj [protected] [protected] Was this information helpful? | |||
Aug 31, 2018 Complaint marked as Resolved not satisfied since sterotype answer is given by PNB housing Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Punjab National Bank Housing Finance [PNBHFL] Customer Care's response Dear Sir, We are in receipt of your query. We sincerely apologize for the inconvenience caused to you. Our official will soon get in touch with you. You may also write to us with your concern and details at customer.[protected]@pnbhousing.com. We solicit your cooperation in the interim. Regards, Team PNB Housing | |||
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![Punjab National Bank Housing Finance [PNBHFL] Phone](/img/bn/phone.svg "Punjab National Bank Housing Finance [PNBHFL] Phone"){kind=small}
+91 11 2335 7174
1 800 120 8800
![Punjab National Bank Housing Finance [PNBHFL] Website](/img/bn/www.svg "Punjab National Bank Housing Finance [PNBHFL] Website"){kind=small}
![Punjab National Bank Housing Finance [PNBHFL] Address](/img/bn/location.svg "Punjab National Bank Housing Finance [PNBHFL] Address"){kind=small}
9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi, Delhi, India - 110001
Kanwar bhardwaj
[protected]
[protected]
Dear Sir,
Kindly refer our email dated September 12, 2017 as part of this communication.
We wish to clarify once again that loan processing fees is non-refundable as per the terms and conditions of the loan application form, read and accepted, by your kind self.
Trust the matter stands clarified.
Thanks & Regards
Central Customer Service
Toll Free: 1800 120 8800
Website- www.pnbhousing.com
Email Signature
cid:[email protected]
From: kanwarbhardwaj@rediffmail.com [mailto:kanwarbhardwaj@rediffmail.com]
Sent: 04 October 2017 10:20
To: customer.queries
Subject: Re: Fraud by Mr Surendra Shayam Upadhayay
Your action oriented reply is still pending. Please note that i will not leave my hard earned money at any cost. I am not affraid & i have already taken legal steps. So please look into matter and give me a concrete plan so that i can initiate further action.
Matter is still open from my side. Its regarding Surendra Shyam Uadhay & pertains to your sameer pardasasni of thane branch
Kanwar Bhardwaj
9022422761
:: DISCLAIMER ::
The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or PNB Housing Finance Limited (PNBHFL) or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of PNBHFL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of PNBHFL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects.
Dear Sir,
This is further to our previous communications dated July 29, 24, 14 and June 21, 28 of 2017.
At the outset, we take a very strong objection to the insinuations and false allegations levelled by you against our employees which are defamatory in nature devoid of any merit / substance.
We hereby reiterate that the processing fees as per the terms & conditions contained in the loan application form, duly accepted by you, is non-refundable as the same is charged for the processing of an application/proposal.
In your case, the loan was processed twice and post consideration of your application and related documents, your loan application was declined under an intimation to you.
As far as the allegations for accepting illegal gratification by Mr. Surendra Upadhayay and Mr. Sameer Pardasani are concerned, the same remains unsubstantiated. Therefore, same is defamatory, libelous and have been wilfully done to tarnish the image of our company and its employees in front of regulatory and statutory authorities.
We wish to clarify that PNB Housing, is law abiding entity, maintaining strict standards of adherence with respect to the laws of the land. We enjoy an optimum level of goodwill and reputation qua our management, operations, administration as well as customer relations. However, lately, on account of multiple false, insinuating, derogatory, motivated, scandalous and defamatory communications in the form of e-mails and other modes of communication addressed by you, to various statutory and regulatory authorities, the hard-earned reputation of our officers and employees has been seriously & adversely affected.
You have made the said imputations by sending e-mails with an intent to cause undue harassment to PNB Housing and its officers, which has lowered the moral of our employees.
Under the circumstances enumerated hereinabove, you are hereby called upon:
a) To withdraw forthwith, your e-mails addressed to PNB Housing.
b) To tender an unconditional apology to us as well as to its officers/employees concerned for having addressed such false, malicious, derogatory and defamatory e-mails/communications;
c) To desist from issuing/writing similar communications, to us/or our officers/employees and/or to other persons/entities marked in the said e-mails as aforementioned;
PNB Housing officers/employees shall be constrained to initiate appropriate legal proceedings against you, for seeking the aforesaid compensation/damages and other allied reliefs as may be permissible under law, at your risk, cost and consequences.
Thanks & Regards
Central Customer Service
Toll Free: 1800 120 8800
Sent: Sat, 29 Jul 2017 16:18:05
To: "kanwarbhardwaj@rediffmail.com" <kanwarbhardwaj@rediffmail.com>
Cc: Thane <[email protected]>
Subject: Re: Unfair practices by PNB HSG------- Kind Attn Mrs Ranjana Sahajwala
Dear Sir,
Further to our email dated July 24, 2017 and your telephonic conversation with our Customer Service Manager, Ms. Shilpa Nahata on July 27, 2017.
We wish to clarify once again that we have received loan processing fees, from your kind self, towards your loan applications as per our Schedule of Service Charges.
Please note that loan application forms have been submitted twice with us with necessary formalities and processing fees cheque, from your end itself, hence it is incorrect to state that the forms were submitted by Andromeda/Mr. Sameer Pardasani.
It is pertinent to note that your loan applications have been filed with two of our different branches, i.e. Thane & Ville Parle branch, and that Mr. Sameer Pardasani is deputed at our thane branch.
Thus, it is incorrect to state that Mr. Sameer Pardasani has met you and collected your loan application in October 2016, as this application has been field with our Ville Parle branch.
Further, this is to inform that Mr. Surendra Shyam Upadhayay and Mr. Bhanu Thakur are not employed with PNB housing Finance Limited.
In the light of above mentioned facts, we hope that the matter stands clarified.
We request you to refrain from making false averments in your email communications and assure you that the all formalities w.r.t your loan application have been carried out in a fair manner.
Thanks & Regards
Central Customer Service
Toll Free: 1800 120 8800
Website- www.pnbhousing.com
Email Signature
cid:[email protected]
From: kanwarbhardwaj@rediffmail.com [mailto:kanwarbhardwaj@rediffmail.com]
Sent: 28 July 2017 10:41
To: bomumbai <[email protected]>; Thane <[email protected]>; customer.queries <[email protected]>
Subject: Unfair practices by PNB HSG------- Kind Attn Mrs Ranjana Sahajwala
This refers to my complaint dated.05.07.2017. Most humbly & respectfully, you are requested to kindly initiate enquiry against the PNB Housing Finance Ltd. Thane West. I shall be grateful & indebted to you for your kind act.
I wish to inform you that due to continuous tension & mental agony, I suffered an attack of convulsion, Paralysis & seizure.
I hope you will kindly take prompt action keeping in view my medical conditions.
It has now been accepted by PNB Hsg that they have accepted processing fee in twice once in Feb'21016 & 2nd time in Oct'2016 through Sh. Surendra shyam Upadhayay of Andromeda. My question is that when my application of 3500000 was rejected how Mr Upadhayay(Andromeda) and Pardasani (PNB) have applied the loan for 5000000 in the era of computer the plea given by PNB Helpline Sr Official is unacceptable and not up to the mark it is rather a disguising statement so as to save themselves from the wrath of Banking Ombudsman> I am ready to face face confronted Inquiry in this case
The reported matter stands as follows:-