[Resolved]  Purplle.com — Received defective order from Purplle.com

Address:

Thiruvananthapuram, Kerala

I received the order [protected] placed with purplle.com on 17th March 2014 at about 12:15 p.m in the afternoon. The packet was delivered by Blue Dart and was properly sealed.
The product details mentioned on the packet read as below:
1) Kaya Purifying spot corrector (8 ml).
2) Kaya Recharging Moisture concentrate (30 ml).
Free Loreal sample.

When I opened the packet only one product, the Kaya Recharging Moisture concentrate was there.
There was another purple envelope like packet which read Kaya Purifying spot corrector. When i opened the purple envelope there was no product inside it. The product cost 790 rupees and i have already paid the money to purplle via debit card(photo attached).

When i tried to call the customer care helpline [protected], I couldnot reach anyone.
Each time i called i got a message saying, we are sorry to have missed your call, please write to us at [protected]@purplle.com and my balance was also deducted.

Finally I sent them a mail describing everything in detail. However I have not received any reply from them yet.

I had placed another order([protected]) with them on 12th March 2014 and strangely delivery of all the products in that order have been delayed by the same reason(photo attached).Here too I have already paid the amount of Rs 1008 to purplle using debit card.

If I dont get the products I want the money to be refunded. This kind of fraud is intolerable.

Thank You for your understanding.

Regards,
Anoja