[Resolved] Purplle.com — "Purplle.com - Worst E-Commerce Platform Offering Very Poor And Illitrate Customer Care"
Noida, Uttar Pradesh, India
Hello, This is with regard to my online prepaid purchase made at Purplle.com on 11th Dec 2014 with order no. [protected] Please note the reply that i received from customer care department when i asked for update regarding my order on 22nd December 2014 they replied to my email that "We regret to inform you that we have failed to process your order from our end due to consignment issue, Hence we cannot process the order of Playboy Perfumes and asked me to choose from some Adidas Perfumes when i told them that i don't use Adidas Perfumes which is why i ordered Playboy perfume in the first place and again i asked for the time that it will take to process my order. Now, they replied me that without my approval they can do whatever they want and hence they shipped Adidas Ice Dive Perfume instead of providing me the status of my ordered Playboy Perfume. Please Find the Attached Screen Shots of Emails as a proof with this post. I want Purplle.com to take responsibility of their Poor And Illiterate Customer Support and deliver my exact ordered product or refund my money with compensation for the troubles they are giving me. Hoping for the best possible earliest reply to my problem as its been already more than 20 days and Purplle.com is simply playing with my valuable Time & Money. Regards, Rahul Gupta
Complaint marked as Resolved
[Dec 30, 2014] Purplle.com customer support has been notified about the posted complaint.
Verified SupportPurplle.com Customer Care's response, Dec 31, 2014
Apologies for the inconvenience caused to you.
We have cancel as well as Refund procedure also has been initiated from our end as delay in dispatch & following are the details:-
Amount: Rs 408.00
The refunded amount will reflect in your MOBIKWIK account within 24 working hours.
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