PVR Cinemas — Complaint Regarding Unfair Seat Blocking and Availability PVR Providence Mall, Pondicherry

I am a resident of Pondicherry and a regular customer of PVR Cinemas, Providence Mall.

I wish to raise a serious and recurring concern regarding the availability of seats at this location.

In almost all screens, the first four rows appear to be routinely blocked and are not made available for normal online booking. These seats are later seen as occupied or appear to be allotted/sold through other means.

This practice is extremely disappointing for regular customers. When the best seats are unavailable through the normal online booking system, customers are left with no choice but to select less desirable seats, particularly towards the sides or at the back.

I request the National Consumer Helpline to investigate whether PVR is intentionally blocking these seats from online customers and subsequently allotting or selling them through offline channels or to selected customers.

If these seats are genuinely available for customers, they should be made available through the same transparent booking process to everyone. Customers should not be forced to accept inferior seats because the preferred seats are being withheld from normal online booking.

I have continued to choose PVR despite having several other cinema options in Pondicherry because I prefer the overall PVR experience. However, this repeated issue is making me reconsider continuing to use PVR.

I therefore request your intervention and ask that PVR be directed to provide a clear explanation regarding:

Why the first four rows are consistently unavailable for online booking.

Whether these seats are intentionally blocked by the management.

Whether the blocked seats are subsequently sold or allotted through offline channels.

Whether any customers or groups are being given preferential access to these seats.

What measures PVR will take to ensure fair and transparent seat availability for all customers.

I am not asking for any special treatment or preferential seating. I only request that all customers be given an equal and transparent opportunity to book the available seats.

I request that this complaint be forwarded to PVR Cinemas and that a proper response and corrective action be sought.

I am reachable at [protected]