PVR Cinemas — Refund not credited for gift card balance

Address: NSK Salai, Arcot Road, Vadapalani, Chennai, Tamil Nadu

Dear PVR Customer Support Team,

I am writing to raise a concern regarding an incomplete refund for a cancelled movie show.

I had booked tickets for Dhurandhar 2 for the 10:00 AM show on 19th March at PVR, Forum Vijaya Mall, Chennai. Upon arrival, I was informed that the show had been cancelled, and I was assured that the full refund would be processed.

However, I have only received a partial refund of ₹154. The remaining ₹500, which was paid using a gift card, has not been refunded yet.

I request you to kindly look into this matter and process the pending ₹500 refund at the earliest. Since this issue has already been pending for several days, I would appreciate it if the refund could be completed today itself.

Please let me know if you require any additional details from my end to process the refund.

Looking forward to your prompt resolution.

Thank you.

so i sent this mail to them then also they didnt reply for anything that i sent so please take action on them appropriately.