PVR Cinemas Complaints & Reviews

Dear team,

i booked my voucher with axis bank edge rewarsds.
The pvr wesite did not show the option to settle the rest of the amt of inr 156 after using the voucher .
My voucher showed used and i did not rec any ticket also.

I tried calling them but of no use.

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The movie is still delayed by more than 5 minutes just because there was some event held at Audi Screen-1 of PVR RK Cineplex and that too without prior intimation to us. We were waiting outside and then let in late only to see the cleaning still going on. There was lots of inconvenience caused to general public waiting outside the screen/theatre. On these grounds, the PVR Cinemas should be penalised or the audience for the 9pm IST show should be compensated. It’s so discomforting to even see an event being held in parallel to our movie show. I can share the video as well as evidence

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Address: velachery, chennai

Website: PVR Cinemas

I tried to booked 5 tickets for movie VADAKKUPATTI RAMASAMY
today 17/2/2024 in PVR cinemas app. Total amount deducted Rs759.18. Got message after otp entered booking failed and amount will be refunded. I need refund money ASAP.

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Address: West Mambalam Chennai

I tried to book two times via PVR cinemas for INR 1254.40 at 6:26 am and 6:31 am on 14/02. The amount of 1254.40 has been deducted twice from both my accounts but I have not received any refund yet. When I call customer service they delay the matter all the more staying that their server is down and they are not able to see my details. Pls give me back my refund as soon as possible.

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For the past few months pvr in chennai blocking all 60 rs tickets . This frustrated most people who cant afford to pay 200 rs for a movie . Ao kindly make changes and avoid blocking budget tickets. They are also peoples like you . If pvr is only for elites then whats the news in keeping 60 rs or 200 rs . Directly you can go like 1000 or 2000. Cinema is for everyone so please make changes and update blockage of 60 rs tickets

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I yesterday went for a movie in PVR Aerohub tirusulam in chennai .During break time I bought food items worth Rs 240, when I was making through Gpay the payment was successful for me but the PVR staff told payment was not received so I again paid the amount through debit card so the total amount I paid was Rs 480. The staff told me the Remaining Rs 240 will be refunded but money is still not refunded .So please kindly look into this issue and please do the needful.

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Address: Chhawani

Behaviour of manager was so rude and he used to talk us with abused that we cannot bare it and we want to remove these type of staff at your workplace and see if you want changes and growths in your picture halls.that manager was so happy to send us in prison so that he can remain unfaulty.

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Address: 2, St Lukes Road

I have noticed that PVR Cinemas have been withdrawing Rs699 per month from my account and I do not remember giving consent to this withdrawal. One of your staff at RIVOLI PVR Cinemas helped me to buy a monthly pass on November but I did not give him permission to set up a monthly mandate. I live in UK and visit Delhi sometimes. Please help to stop this monthly withdrawal and please get the money refunded for January. I did send two e-mails to your booking office who sent me the e-mail for renewal by no action has been taken.

Hoping to hear from you

Davinder Prasad

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Address: 884, Sector 37

Dear Sir / Madam

I am an NRI who lives in UK and was in Delhi in November. I was at Rivoli PVR Cinema when one of the staff persuaded me to buy a monthly pass. I wanted the pass for just one month but I find that your staff set up a monthly direct debit mandate. I am 73 years old and did not realise what was being done. I have noticed that Rs699 are being withdrawn every month. I visited Rivoli cinema on 20th December and requested the manager on duty at 3 pm to help me. He assured me that he'll take appropriate action. I received an e-mail telling me that my monthly pass has been renewed for January and Rs 699 taken out from my bank account. I am very upset about this fraud and did not expect that PVR cinemas will do this to me. Can you please help me with this problem and stop the direct debit mandate.

Regards

Davinder Prasad

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Dear sir/madam,
On 29/12/2023 I have gone to watched the Salaar movie Hindi version 6:55PM show. For that I have booked the recliner 2 seats for better experience. Before interval there is no problem but after interval the chair is not moving and button is not working I have told 3 times to the executive but their is not response. I felt I have wasted my money there are providing prime experience after interval. When i contacted manager they told this will not happen again sorry. But what about my experience and money I have paid to that experience this is not a good practice. This is not acceptable .

PVR NEXUS CENTRE CITY MALL Mysore Karnataka. Theatre address

Screen 1 seat Q7, Q8

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Address: Chennai

Hi..
Yesterday we booked 7 tickets in PVR cinemas VR mall chennai, anna nagar on December24th 2023... we reached soon to mall but securities didn't allow us inside as the parking was full in VR mall.. so we missed our show... it's not our fault, so PVR cinemas should reschedule the show timing or refund the amount for us... From that time we are reaching customer care but no response from them.. kindly take action regarding this issue...
Contact number : [protected]
I have attached ticket with this mail

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M

mahaveer lalwani

Feb 3, 2024

Ref: twice Amount Debited Rs.781.20/- on 02.02.2024, Through Paytm

Sir/Madam,

I am writing to express my disappointment and frustration with my recent Booking of Ticket in Our website (www.pvrcinemas.com)/ PVR APS, on 01.02.2024. Unfortunately, I experienced a significant issue while booking the tickets that greatly impacted my overall experience.

I Booked the 3 tickets on 01.02.2024, while on payment mode it got Error, I tried so many times to infect my friend and the issue was the same. Whole Night I tried to get the Tickets book unfortunately there was an error.

Early Morning again I tried to book the tickets, tickets got booked amount debited Rs.781.20/- on 02.02.2024, I saw my account amount was debited. Tickets not showing

amount debited twice. this issue was with everyone i check with my friends and family

I tried so many times by calling customer care, but there was no response.

I got frustrated, disappointed, I like to go to PVR cinemas, but I've never used to go to any other cinema.

After constant calls and intimation given to your Customer care, but there is no response I wasted time and money by constant calls. This kind of wrong, illegal, unlawful trade practice is not permissible under the law. It is very cheap, in your part by such an act of yours to retain the customer’s in your business.

such an attitude of service from your side had only created friction this was not expected from your side being top Cinemas in India.

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Hi...

We booked for 7pm movie on December 24th 2023 in V R mall PVR cinemas... as the parking was full, securities didn't allow us inside the mall... so we missed our show... From that time we are connecting the PVR customer care support but no response from them till now... I have attached the ticket with this complaint...
CONTACT NUMBER: [protected]

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Sir My Payment Got Failed but money is not refunded
Transaction PCD/5598/PVR LIMITED/NOIDA231223/21:59

mobile number [protected]
email [protected]@gmail.com

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I went to pvr inox in next galleria panjagutta Hyderabad, Telangana on 22/12/23 at 4 pm. We have purchased one red velvet cake which is not fresh, dry and spoiled. When I asked it’s not fresh n very hard they said it’s in fridge so it will be like that. After making me wait for half and hour a person came and saying sorry and exchanged redvelvet with soft drink for which I paid additional 180 rs. Chicken burgers are also not fresh bread is very dry. Completely disappointed with the maintained food quality. Wrost ever experience and I feel it’s very unhygienic and danger for customers. So it’s our mistake to purchase food. I put this up to take an action and I also give complaint to food safety.

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Address: Pvr, bhartiya city mall, bangalore

There was a double payment as during the first payment, the inox worker couldn't generate the ticket. They asked for a repayment and said that the previous one will get refunded. But it has been more than three months, after several calls and visit to the inox, bhartiya city mall, bangalore, they have issued the refund, leaving the issue unresolved

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Sir,
We booked 3 tickets form pvr official app and ther was not mentioned that students are not allowed before 12 am and the staff also misbehaving with us and they are saying it was mentioned in terms and conditions we show them the terms and conditions and they are not allowed us and not refunding my money so sir it wos my fault or yours !?

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I’m in PVR MSR elements mall and my recliner is not working

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I Oder the regular popcorn 🍿 but Oder not received in my seat

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Show is not playing in pvr providance mall pondicherry
Animal movie which is show timing on 10.30am sunday 3rd december 2023 is still not yet played for more than 2 hours. And the ticket also they have not refunded.

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The PVR cinemas at chanakyapuri was completely unhygienic and uncleaned for the show at 11.40 PM on 01 dec 2023 for the movie Animal. First we were informed that due to technical issue the show will start late, however the show was not started till 12.15 am in the night and again the hygiene and cleanliness was not even taken care of inspite of starting the show late after 40 minutes.

This is completely unacceptable and unprofessional....

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PVR Cinemas Complaints & Reviews

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PVR Cinemas reviews & complaints page 4

Voucher did not redeem and was not useable again

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Delay of movie

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Movie Ticket not booked but amount debited from my account

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Got bad transaction while booking twice

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Blocking budget tickets

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Money payment issue

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Behaviour of manager at pvr kota

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Request to stop monthly mandate for Rs 699

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Fraudulent withdrawal of money from account

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Paid for recliner seat but experience got bad

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Chennai -VR mall parking yard was full.. we are not allowed inside the Mall.. so reschedule the movie time or refund the amount

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VR mall parking yard was full.. we are not allowed inside the Mall.. so reschedule the movie time or refund the amount

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Payment failed but money not refunded

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Food is not fresh and still selling to customers

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Double payment issue

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Not mentioned that students are not allowed before 12 am

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Recliner not working

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Food not received

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Show not playing

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Cleanliness and unprofessional behaviour late show timing

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