Railway — money debited but ticket not booked

Website:www.irctc.co.in/eticketing

Irctc username :- mssingh00
Platform used :- irctc connect app
Irctc transaction id :- [protected]
Train no. :- 12029 (Swarna shatabdi)
Booking quota :- tatkal
Route :- new delhi (Ndls) to beas (Beas)

Hdfc bank reference number :[protected]
Mode of payment :- hdfc netbanking
Amount :- 1056.80
Date of transaction :[protected]

I tried to book ticket on 10th october, 2017 for train number 12029 from new delhi to beas. During booking time, on payment page i entered the all credentials and press ok, after two seconds it shows me error. Money is debited from my account but ticket is not booked.
I waited for 5 days to get my money back, but i still not get my refund back.

I need my money back please do the needful.

Thanks.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Indian Railways customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6271
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information