Request you to take up this complaint to the honourable Railway minister as I have tried all modes of escalations and did not get a satisfactory response.
My complaint is as narrated below:
1) Booked four e-tickets under Tatkal scheme from Delhi to Chennai (Rajdhani express)
2) Travel date: 11th June, 2014
3) PNR: [protected]
4) 1 ticket got confirmed and 3 were wait-listed
5) Refund rejected for confirmed ticket as it was booked under Tatkal
6) Refund rejected for wait-listed tickets also claiming that TDR was not filed.
I was not aware of the process that TDR has to be filed for wait-listed tickets. In a earlier case (PNR: [protected]) I had received automatic refund of wait-listed tickets and expected the same in this case too. But I was given a different justification and different set of rules were told as justification.
But Railway department did not provide any alternate way out to get my refund but were firm in their stand of not processing my refund.
My humble request here is to provide me the refund of my wait-listed tickets and to make the railway booking/refund process much simpler and user friendly to make the passengers' life easy and not make miserable instead.
From a common citizen of India. Was this information helpful? | 
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