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[Resolved]  Razorpay — razorpay money deducted from google pay but ticket not booked from irctc

I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id: [[protected]]
To: irctcc (Razorpay. [protected]@hdfcbank
From: shyam subba (State bank of india)
Google transaction id: cicagkcquorctw
Complaint marked as Resolved 2019-07-06 04:07:55

Complaint Status

[Jun 02, 2019] Razorpay customer support has been notified about the posted complaint.
Updated by Vishwa Singh121 Jun 02, 2019
*Update in details above:-

From: Biswajit Singh (State Bank of India)
Verified Support
Razorpay Customer Care's response Jun 05, 2019
Hey Vishwa,

We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here

Thanks & Regards,
Team Razorpay
Complaint comments  1 Comment     Updated: Share0Tweet0


I have made transactions of amount rs 720 for unacedmy plus subscription using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account. 2 times
Help me sir
Mob. [protected]

[email protected]'s reply, May 31, 2019
Help me sir please
Razorpay Customer Care's response, Jun 5, 2019
Verified Support

Hey Sunil,

We checked and see that the payments pay_CbPhAxHpyewcgC and pay_CbPjMLqjfTHO1M are successful transactions from our end. You can track the status of your payments here:

Thanks & Regards
Team Razorpay

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