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[Resolved]  Redbus — no response on the complaint registered at indian consumer complaint forum

Address: Ernakulam, Kerala, 682011

I had registered a complaint against redbus application on nov 8th 2019. I had received a call from the operator and the person stated he would call me by evening. But, there was no call in the evening.
I truly believe in the the complaints forum as a reliable space wherein in i can get my complaint registered and taken care. I haven't received the said call from redbus regarding the same.
Details of the complaint:
Ticket no:tnbr29764837
Name: gokul menon
Travel: ernakulam to coimbatore (Ettimadai)
Operator: alhind tours and travels

Hoping to see my complaint addressed soon.
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Feb 21, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2020
Red Bus Customer Care's response Hi Gokul,  

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TNBR29764837.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are crediting Rs. 392./- (full refund)  to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 30th November, 2019.

Basis the policy of your bank, the amount should reflect in your account within 7 business days. 

Details of the transaction are given below:

• PO No. : [protected]
• Refunded Amount: Rs. 392/-

I hope this solution made you happy!

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare. 

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,  
Team redBus
 
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