[Resolved]  Whirlpool Iceberg Refrigerator — Whirlpool wants me to buy a new Fridge for a small leak in Compressor tube

PLEASE PLEASE PLEASE DONT BUY WHIRLPOOL PRODUCTS...

I (In fact My Father) bought a Whirlpool Frost Free 310 Litres Iceberg Elite Steel double door Refrigerator in May 2007 for a cost of Rs.23000 From Viveks Limited, T.Nagar, Chennai.

5 years Warranty Ended in May 2012.

Just after 4 months, 4 days ago, my Refrigerator started making noise from Rear..
I Booked with Service and they sent me a Service Personal (Named Naveen, form Whirlpool Authorized Service Center) the next day. He checked and said, there is a Gas Leak from Compressor. And it needed a weld to correct the problem.

Two day after, thats today, an another guy (Sent by Naveen) arrived with Tools and Gas welding equipment. He Checked and said the tray for defroster is filled with water and dust and so the Pipe for compressor passing by the tray (which is immersed is the dust water) has got Rusted and Damaged and is now leaking and Can not be welded or Repair.

I asked him the Remedy and he coolly replied, "Take this Refrigerator to the Whirlpool centre (Or from Where you bought it) and they take the old for half the price and you will get an another new one for a price tag of around Rs.14000!!!".

This is ridiculous.. Just 5 years o[censored]se and now i got replace for new?
This is like a joke.. If you have a car and a door gets damaged due to rust, will you change the Car..
..

I am asking the blood sucking Whirlpool these Question
1) "Is your Product life just 5 years??",
2) "Is your product Good to use only until the Warranty period??" (Ah what a trick..).
3) "What will be result with Cellphone product of yours with 1 or 2 yrs Warranty? Customers have to throw them off in just 2 yrs??

Not only this, the Sales department is also Worst.. when they Delivered the Refrigerator to me, The demonstrator never told us about the Cleaning of the Tray which Mr.Naveen said to my now (just 2 days ago) that i have had to clean that Tray system regularly.. Not even the manual Says about that cleaning process..

Shame on you Whirlpool..
My father bought a kelvinator Refrigerator in 1989. It was working 100% perfectly without any problem for 2 decades.. It was a gem.. I sold it in 2009 it because it was old, small, it occupied some useful space at home and rusted a lot.. But was working great..!! If Kelvinator company is still Alive, i will go for it.. But no.. Its Fate my father had to buy Whirlpool..

I swear, i will NEVER EVER buy Whirlpool product in future.. I will also inform to all my known and by every possible mode "Not to buy Whirlpool products"..

Also in my Experience, Don't buy Kenstar products too..


With worst experience,
Your Ex-Customer.