Reliance Bigtv — dish tv 2 nos not installed booked 8 months back charges paid rs 998 0n27mar 2018 video payment id[protected]

I have booked two reliance big tv in the name of bhisham lal arora 13/15-b tilak nagar new delhi 110018 (Entry backside canara bank) and installation charges rs 998 paid payment id[protected]. Dated 27th mar 2018. As per brochure it was intimated that the connection would be installed within 45 days of receipt of payment. But to date even after 8 months installation not done. Please refund the amount of rs 998 immediately. As per refund policy. Of late a firm by name of independent tv have approached but since the reliance big tv is not being installed this new firm with trade name independent is not required. So refund of rs 998 be refunded immediately please by reliance.