[Resolved] Reliance Bigtv — Recharge validity expiring before the actual date

[Resolved] Reliance Bigtv — Recharge validity expiring before the actual date

M Mukesh Goplani from Mumbai, Maharashtra

Dear sir/madam, My reliance digital dth account no. Is[protected]. The schedule date of expiry of my recharge was 6th july 2016. So, on 1st july 2016 i have made a recharge for rs.885 via paytm (Order no: #[protected], operator reference no: #[protected] which was successful. As per the offer shown on site the pack of rs. 885 had 4 months validity (I. E. 3+1 months). Hence, the new date of expiry of my recharge should be 6th november 2016. But on 26th september 2016, i have received a text message from your end that my dth recharge is expiring on 6th october 2016. Kindly check and confirm as there seems to be some confusion from your end. Please correct my dth recharge validity date and revert at the earliest. Regards, Mukesh Goplani Mobile - [protected] Was this information helpful? No (0) Yes (0)
May 10, 2017 Complaint marked as Resolved Reliance BigTV customer support has been notified about the posted complaint. Verified Support Oct 07, 2016 Reliance BigTV Customer Care's response Dear Customer, We regret for the inconvenience caused to you. With the effect from 10/06/2016, the prices of the monthly and the long duration base pack are revised, hence packs available for 3 months, 6 months, 12 months and 24 months. As checked in our records, the 3 months Bronze pack valid till 06/10/2016 along with zero rental Rajasthani pack are active in your account. Regards, Customer Care Reliance Digital TV Oct 07, 2016 Updated by Mukesh Goplani Thanks for your concern. As per my records I have paid Rs. 885 for a plan of 3 months pack plus 1 month extra. That means the recharge validity of my pack should be 06/11/2016 and not 06/10/2016. So please update the recharge validity of my Reliance DTH pack to avoid any further inconvenience to me. Regards, Mukesh Goplani
Add a Comment	Share
Submit Close