[Resolved] Reliance Communications — CAF #[protected] MDN # [protected] Reliance dongle not working from 6 months

sangharsh

Address:

Mumbai City, Maharashtra, 400079

I got below email from reliance legal department but they have given me wrong bill and services were barred from using and my plan 999 incurred a bill of 2516.
Despite all my calling to their call centre and appellate authority even they can't settle the things and waived off the amount and produced a bill of 10k and then finally reduced amount from 10 k to 2516 but when my plan was for 999 unlimited thing why should i pay more than that, this was the only concern.
Re: Invitation For Conciliation

CAF #[protected]

MDN # [protected]

Sir / Madam,

Under Instruction from and on behalf of our client Reliance Communications

1. You had availed Telephone/Data Card service from my client under CAF:[protected]

2. That you failed to adhere the terms and condition of the CAF agreement by not making the payment of the outstanding amount in time and the same was not paid despite repeated requests by my client.

3. That on date an amount of Rs.2516 /- is due and payable by you in the aforesaid CAF No.[protected] to my client. However my client in the interest of good customer relationship intends to explore the possibility of a settlement, through process of conciliation and accordingly intends to refer the dispute to Mr.Shaikh who would act as a conciliator for an amicable settlement.

4. In case you are interested in settling the matter, amicably by the process of conciliation, as aforementioned, you are called upon to attend the conciliation camp, being organized at RELIANCE COMMUNICATIONS Basu Business Solutions Pvt.Ltd, B/11 Ratandeep CHS, Next to Shoppers stop, S V Road, Andheri West Mumbai On Friday 28th Jan 2017 between 11 A.M. to 3P.M. In case, however, you fail/avoid to come forward for conciliation, on the said date, the present invitation shall be deemed to have lapsed/rejected and in such event, our client shall be constrained to initiate appropriate legal proceedings against you to their logical end for the recovery of its dues at your risk, cost and consequence. The present communication may also be treated as a final opportunity from my client, towards the amicable settlement.

5. This is to put to your notice that in event of your rejecting the present invitation I have instructions from my client to initiate further appropriate legal proceeding for the recovery of the amount due from you.

6. This notice is issued to you without prejudice to the right and claims available to my client under the Terms & Conditions of CAF Agreement.

Please contact Mr.Shaikh (rele.swift.[protected]@gmail.com) [protected] between 10am to 1pm & 3pm to 5pm for further information.

Cheque/DD payments to be made in the name of "Reliance Web Store Ltd ( RWSL ) A/C RIS".

Please Send Cheque /DD on below Address.

Address: Girish Bhuva(Reliance Communications), Basu Business Solutions Pvt.Ltd, B/11 Ratandeep CHS, Next to Shoppers stop, S V Road, Andheri West, Mumbai-400 056

BY NEFT

A/c Holder Name:Reliance WebStore Limited

Bank Name:STANDARD CHARTERED

A/C NO:[protected]

BRANCH:MUMBAI ORIENTAL BRANCH

IFSC Code:SCBL0036085

Acount Type:CURRENT

Note: Please share the Transaction Details after payment by NEFT/RTGS/Online.

Please note: - If already settled or paid, you are requested to please provide settlement letter or proof of payment.

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Feb 16, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 13, 2017

Updated by sangharsh Hi
I am again lodging complain about my reliance data card number [protected].
My services were stopped on 27th July saying i have over exhausted my limit of 2000.00 Rs and was intimated by email and i have
paid 1072.00 Rs as per the customer care department.
Then on 14th September bill is generated for 10614.00 Rs and then i was intimated by reliance billing team on 03 Sep that a waiver
has been given and i need to pay 1737.49 Rs.
So from 27th July till 03 September no intimation was given to me that my services has started so i need waiver for that period as
well as a customer its disgusting that first i should pay whole bill and then look for waiver so reLiance would have intimated me the
same.
On 08 Sep my services were stopped again saying i have exhausted my 5 Gb limit with in 5 days that is ridiculous and again
today(15 Sep) i received the call asking to pay the bill for services which were never availed and from 27 july till today my dongle
services are not active so why i should be charged for the bill amount.
So we can amicably settle this reliance should given waiver for whole period and tell me the amount i need to pay and my services
should start immediately then only amicable settlement is done.
Otherwise i dont need reliance data card dongle services as already i have been told my number is suspended.
Regards

On Wed, Aug 31, 2016 at 6:19 PM, sang <[protected]@gmail.com> wrote:
Hi
I am referring to the below issue as no adjustment has been done and if my limit was 2000 how can you send me the bill of 10 k.
Please rectify the bill as 15 days i was without internet at my home and installed airtel dongle for my usage.
You should take against action by harassing a customer by sending such inflated bill without my knowledge of changes occur at
back end from 3g to 4 g migration.
Regards
Sangharsh

Forwarded message
From: sang <[protected]@gmail.com>
Date: Wed, Aug 31, 2016 at 6:16 PM
Subject: Re: Alert Credit limit exceeded for Subscriber No: [protected]
To: Reliance Customer Care <rcom.[protected]@relianceada.com>
Can any body reply on this email whats happening with this disputed issue
On Wed, Jul 27, 2016 at 5:19 PM, sang <[protected]@gmail.com> wrote:
Hi
1/13/2017 Gmail Alert Credit limit exceeded for Subscriber No: [protected]
https://mail.google.com/mail/u/0/?ui=2&ik=9fa32eb2ed&view=pt&q=rcomappellateauthority.MH%40relianceada.com&search=query&msg=1572c8b0665f3a28&… 2/2
Its so ridiculous when credit limit is set for 2000 how can you not intimate the user when that limit has been reached.
How can you expect user will pay 8000 plus amount 4 times the credit limit.
Can you please let me know the details what i downloaded as i know i used it for internet browsing purposes.
I have already registered my complain number[protected]
Regards
Sangharsh

On Wed, Jul 27, 2016 at 12:37 PM, Reliance Customer Care <rcom.[protected]@relianceada.com> wrote:
Dear Sangharsh Chaturvedi,
As of 27072016 12:29 hrs billed & unbilled usage in your Reliance No. [protected] is Rs. 8280.24 against the assigned credit
limit of Rs. 2000.
Please do not let your account usage exceed the assigned credit to avoid temporary restriction of services to your account. We
request you to make an interim payment of Rs. 8280.24 at the earliest to continue enjoying uninterrupted services.
Of course, you may have already sent the payment to us, in which case we request you to disregard this mail.
You may download 'Reliance InstaCare' Mobile App from Google Play Windows Store or iTunes and check your
usage or recharge and pay bills instant

Verified Support

Jan 13, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Comments

Shwetha Jagadesh

from Bengaluru, Karnataka

I have paid the post paid bill on 7-1-2017...
but still the outgoing call is not activted plz do the need full as early as possiable...

Krishna Jakkula

from Hyderabad, Telangana

This is first time witch i faced such a issue. Payment details.
05 Jan 2017 HHDF[protected]-BilldkRelianceCommun
[protected] 05 Jan 2017 Rs.500/-
paid for topup, now today i surprise unable to call any one.
in Reliance instacare shows balance is Rs.0.01.
requested, get it correct it & send my balance talk time back.