[Resolved]  Reliance Communications — Charging for 2 months after Deactivation

Address:

Bangalore, Karnataka

Hi, This is Saravanan M. I have given the deactivation request for 18th jan 2014. But still I am getting the bill for Feb 2014. Please check my chat history which I had given the deactivation request. I have not even used single KB from the date of request. So I am not going to pay the bill amount for feb 2014 since i have given the request for deactivation on Jan 2014. Please find the below details for your reference. Now they are sending legal notices. Reliance Netconnect+ No. [protected] Relationship No. :[protected] Note: Please find the below chat history for your reference and see how you are providing customer service. The Worst Service I ever faced. 18th Dec chat History: You are now chatting with Priyanka1 (10:22) saravanan: hey (10:22) Priyanka1: Good Morning ! Saravanan, Let me reconfirm your number [protected]? (10:22) saravanan: s (10:23) Priyanka1: You are facing speed issue am I right? (10:23) saravanan: s (10:24) saravanan: i given a complaint for same .. now its almost a month over (10:24) Priyanka1: May I know how much speed you are getting? (10:24) saravanan: is that service u r providing (10:24) saravanan: i several times told u.. here is the problem with the signal range (10:24) saravanan: please check my earlier chat history (10:24) Priyanka1: Please be online while I check the details. (10:25) saravanan: dont ask me the same questions!!! (10:25) saravanan: ok (10:25) saravanan: please let me know.. how can i esculate this issue in to next level (10:26) Priyanka1: As per confirmation received from concern team as there is weak coverage issue in the area it will resolved soon as possible. (10:26) Priyanka1: Our concern team is already working on it. (10:26) saravanan: when it will get resolve (10:26) Priyanka1: It will get resolved as soon as possible. (10:26) saravanan: sorry (10:27) saravanan: i am hearing the same answer from laet two weeks (10:27) Priyanka1: I regret for the same. (10:27) Priyanka1: Our concern team is already working on it, It will get resolved as soon as possible. (10:28) saravanan: how many days/month/year will take to resolve this issue (10:28) saravanan: give me that (10:28) Priyanka1: It will get resolved as soon as possible. (10:28) saravanan: 2 hrs (10:28) Priyanka1: Sorry there is no specific time mentioned. (10:28) saravanan: that means ASAP (10:29) Priyanka1: Our concern team is already working on it. (10:29) Priyanka1: It will get resolved as soon as possible. (10:29) saravanan: please esculate this issue in to next lvel (10:29) saravanan: level (10:29) Priyanka1: I will surely forward your feedback. (10:29) saravanan: i m totally disappointed with your service (10:30) Priyanka1: I regret for the same. (10:30) Priyanka1: Be rest assured it will get resolved soon. (10:30) saravanan: untill or unless the issue get resolved, then only i will pay the bill... (10:30) Priyanka1: I do understand your concern. (10:31) saravanan: is there any number, can i call and speak to the concern team (10:32) Priyanka1: Sorry we do not have number. (10:32) Priyanka1: Please be rest assured it will get resolved soon. (10:32) saravanan: do one thing.. take the request for disconnect the connection on my name (10:33) saravanan: please do it (10:33) saravanan: i am bored abt ur service (10:33) Priyanka1: Sorry to know that you want to disconnect the connection. (10:33) Priyanka1: May I know the reason why you want to disconnect your connection ? (10:34) saravanan: oh.. still u dont know .. why i am going to disconnect it. is it? (10:34) saravanan: how genious you are? (10:34) Priyanka1: As I have mentioned above that your issue will get resolved as soon as possible. (10:34) Priyanka1: As our concern team is already working on it. 19th Dec Chat History: You are now chatting with Priyanka1 (9:35) Priyanka1: Good Morning ! Saravanan, Let me reconfirm your number [protected]? (9:35) saravanan: s (9:35) Priyanka1: You are facing speed issue am I right? (9:36) saravanan: s (9:36) Priyanka1: I regret for the same. (9:37) Priyanka1: May I know how much speed you are getting? (9:37) saravanan: 0.03 (9:38) Priyanka1: I request you to check speed through www.speedtest.in (9:40) Priyanka1: Are you online? (9:40) saravanan: s (9:41) Priyanka1: Have you checked speed through www.speedtest.in? (9:42) saravanan: Your current bandwidth reading is: 108.70kbps (9:42) Priyanka1: Okay. (9:42) Priyanka1: May I know which netwwork mode you have selected? (9:42) saravanan: hybrid (9:43) Priyanka1: I request you to select netconnect+ mode for better speed. (9:43) saravanan: please i have tried that earlier (9:43) Priyanka1: Once you change the mode then check speed through www.speedtest.in and if you face any issue then plase get back to us we will surely assist you. (9:44) saravanan: please try to understand here the problem because of signal range (9:44) saravanan: it s not because of mode (9:45) Priyanka1: How many signal bars you are getting when you have selected netconnect+ mode? (9:45) saravanan: here the siganal range is very bad (9:45) saravanan: 3 \ (9:45) Priyanka1: Okay. (9:45) saravanan: always s (9:45) saravanan: always 3 (9:45) Priyanka1: Now how many signal bars you are getting? (9:45) saravanan: 3 bars (9:45) Priyanka1: Okay. (9:46) Priyanka1: I will send you the trouble shooting steps. (9:46) Priyanka1: May I know your email id? (9:46) saravanan: [protected]@gmail.com (9:47) saravanan: please i have tried all the trouble shooting tips (9:47) Priyanka1: I have sent the trouble shooting steps on your provided email id. (9:48) Priyanka1: I request you to follow all the steps once and also check speed after changing mode to netconnect+. (9:48) saravanan: if the signal is worst, how it will be helpful to resolve my issue (9:48) Priyanka1: You are getting 3 signal bars may I right? (9:49) saravanan: i cant work with in this speed, so i ll dissconnect the connection, , i ll go for Tata docomo/tata photon.. (9:49) Priyanka1: Reliance Netconnect+ is a shared resource service; the speed will depend on a variety of factors like: - - The number of data users in your area, - Signal strength available at the time of connection, - The site you are visiting. - Your computer configuration. - Network load and Internet traffic. Actual speed can be as high as 3.1 Mbps, but in most real-world situations, customer can expect average speeds of 200 to 300 Kbps. (9:50) saravanan: but here i am getting only 100kbps (9:50) saravanan: ? (9:50) saravanan: here the data users will be very less (9:50) Priyanka1: For the same I have sent the trouble shooting steps and also suggest you to change the mode to netconnect+ and check. (9:51) Priyanka1: If you face any issue then please get back to us. (9:51) saravanan: please try to get my point (9:51) saravanan: i have tried that yesterday itself (9:52) saravanan: You are now chatting with shahbaz (10:50) shahbaz: Good morning ! Saravanan, let me confirm your number [protected]? (10:50) saravanan: s (10:51) shahbaz: How may I assist you? (10:51) saravanan: here the network signal range is very worst (10:52) saravanan: so the network speed is very slow (10:52) saravanan: i could not able to browse (10:52) shahbaz: Definitely I will assist you with it. (10:52) saravanan: ok (10:52) shahbaz: May I know which network mode you have selected? (10:52) saravanan: hybrid (10:53) saravanan: already i have selected/tested with network mode (10:54) saravanan: here the problem s signal range (10:54) shahbaz: Please change the network mode to net connect + mode and let me know the number of signal bars you are getting. (10:54) saravanan: i m getting only 3 bars (10:55) shahbaz: Have you selected netconnect + mode? (10:55) saravanan: s tried that also (10:56) saravanan: please try to understand ... here the problem is on signal range... (10:56) saravanan: so please try to resolve that.. (10:56) shahbaz: Please change It right now, we need to check some details. (10:57) shahbaz: We will resolve this Issue be rest assure for that. (10:58) shahbaz: Kindly change the network mode to netconnect +. (10:58) saravanan: i dont have the option mode as netconnect +. (10:58) saravanan: i have 3 potion.. broadband+ (10:58) saravanan: highspeed 1x (10:58) saravanan: hybrid (10:58) shahbaz: Please change It to broadband +. (11:00) saravanan: hello.. please try to understand (11:00) saravanan: i have tried all the ways (11:00) saravanan: here s the problem in signal range (11:00) saravanan: if i change in to any other mode also (11:00) shahbaz: To check that only I am requesting you to change It. (11:01) saravanan: i m facing the same probs (11:01) saravanan: if i want to change .. i have disconnect and then only i can change (11:01) saravanan: by that time (11:02) saravanan: this chat will also get dis connect (11:02) shahbaz: Okay. (11:03) shahbaz: After changing the network mode please get back to us, we would do the needful for you. (11:03) saravanan: i[censored] cant resolve the problem.. i will close the connection from this month (11:03) saravanan: please tell me the procedure to close the connetion (11:04) shahbaz: I understand that. (11:04) saravanan: i dont want the worst network (11:04) shahbaz: To resolve the Issue just change the network mode once. (11:04) saravanan: ok (9:52) Priyanka1: I do understand your concern. (9:52) saravanan: please look at the above conversation (9:52) saravanan: simply u guys are asking me to change the mode (9:52) saravanan: u guys are giving stupid resolutions (9:53) Priyanka1: Please be online. (9:53) saravanan: ok (9:53) Priyanka1: May I know your location where you are facing issue? (9:55) Priyanka1: Are you online? (9:55) saravanan: last 1 month (9:57) Priyanka1: Are you online? (9:57) saravanan: s (9:57) Priyanka1: May I know your location where you are facing issue? (9:57) saravanan: chennachandra, whitefield (9:57) saravanan: bangalore (9:57) Priyanka1: Okay. (9:58) Priyanka1: Please be online while I check the details. (9:58) saravanan: ok (10:00) Priyanka1: I will forward your compliant. (10:00) saravanan: ok (10:00) Priyanka1: Please be online. (10:00) saravanan: ok (10:01) Priyanka1: May I know your operating system? (10:01) saravanan: windows7 (10:02) saravanan: Mr. Anjinappa S/o Late. Bukkaiah, Residing at: Anjinappa Layout, Nagondanahalli Colony, Whitefield Post, K.R Puram Hobli, Bangalore East Taluku, Bangalore – 66. (10:02) saravanan: this is my current address (10:02) Priyanka1: May I know your desktop/loptop make and model? (10:02) saravanan: laptop (10:03) saravanan: dell latitude/E6400 (10:03) Priyanka1: May I know you are facing this issue whole day or at particular time? (10:03) saravanan: whole day (10:04) Priyanka1: You are facing this same issue everywhere or there is any particular place? (10:04) saravanan: when i was electronic city i dont have any probs (10:04) saravanan: i am getting the problem here (10:04) saravanan: only (10:05) Priyanka1: Okay. (10:05) Priyanka1: May I know any preferable time when our concern team willcall you? (10:05) saravanan: sometimes inside ITPL also i am facing the probs (10:05) saravanan: 06:00 to 13:00 (10:08) Priyanka1: Your compliant id is[protected] and your issue willbe resolved within 3 days. (10:08) Priyanka1: Is there anything else I may help you with ? (10:08) saravanan: no thanks.. (10:08) Priyanka1: Thank you for choosing Reliance. It was a pleasure to assist you. Have a wonderful day ahead. Bye. Priyanka1 has left the conversation. 6th Jan Chat History: You are now chatting with Priyanka1 (10:22) saravanan: hey (10:22) Priyanka1: Good Morning ! Saravanan, Let me reconfirm your number [protected]? (10:22) saravanan: s (10:23) Priyanka1: You are facing speed issue am I right? (10:23) saravanan: s (10:24) saravanan: i given a complaint for same .. now its almost a month over (10:24) Priyanka1: May I know how much speed you are getting? (10:24) saravanan: is that service u r providing (10:24) saravanan: i several times told u.. here is the problem with the signal range (10:24) saravanan: please check my earlier chat history (10:24) Priyanka1: Please be online while I check the details. (10:25) saravanan: dont ask me the same questions!!! (10:25) saravanan: ok (10:25) saravanan: please let me know.. how can i esculate this issue in to next level (10:26) Priyanka1: As per confirmation received from concern team as there is weak coverage issue in the area it will resolved soon as possible. (10:26) Priyanka1: Our concern team is already working on it. (10:26) saravanan: when it will get resolve (10:26) Priyanka1: It will get resolved as soon as possible. (10:26) saravanan: sorry (10:27) saravanan: i am hearing the same answer from laet two weeks (10:27) Priyanka1: I regret for the same. (10:27) Priyanka1: Our concern team is already working on it, It will get resolved as soon as possible. (10:28) saravanan: how many days/month/year will take to resolve this issue (10:28) saravanan: give me that (10:28) Priyanka1: It will get resolved as soon as possible. (10:28) saravanan: 2 hrs (10:28) Priyanka1: Sorry there is no specific time mentioned. (10:28) saravanan: that means ASAP (10:29) Priyanka1: Our concern team is already working on it. (10:29) Priyanka1: It will get resolved as soon as possible. (10:29) saravanan: please esculate this issue in to next lvel (10:29) saravanan: level (10:29) Priyanka1: I will surely forward your feedback. (10:29) saravanan: i m totally disappointed with your service (10:30) Priyanka1: I regret for the same. (10:30) Priyanka1: Be rest assured it will get resolved soon. (10:30) saravanan: untill or unless the issue get resolved, then only i will pay the bill... (10:30) Priyanka1: I do understand your concern. (10:31) saravanan: is there any number, can i call and speak to the concern team (10:32) Priyanka1: Sorry we do not have number. (10:32) Priyanka1: Please be rest assured it will get resolved soon. (10:32) saravanan: do one thing.. take the request for disconnect the connection on my name (10:33) saravanan: please do it (10:33) saravanan: i am bored abt ur service (10:33) Priyanka1: Sorry to know that you want to disconnect the connection. (10:33) Priyanka1: May I know the reason why you want to disconnect your connection ? (10:34) saravanan: oh.. still u dont know .. why i am going to disconnect it. is it? (10:34) saravanan: how genious you are? (10:34) Priyanka1: As I have mentioned above that your issue will get resolved as soon as possible. (10:34) Priyanka1: As our concern team is already working on it. 19th Jan History: You are now chatting with Jayshree (15:14) Jayshree: Good Afternoon! Saravanan Let me reconfirm your number, [protected]? (15:14) saravanan: s (15:15) saravanan: yes (15:16) saravanan: i have facing the speed issue from last 2 months (15:16) saravanan: so i am planning to deactivate my account from 20th Jan 14 (15:17) saravanan: So please take the request for the same and do the needful (15:17) Jayshree: We apologize for the inconvenience (15:17) saravanan: r u online? (15:18) Jayshree: Kindly check speed at www.speedtest.in And please let me know the current speed of data card ? (15:18) saravanan: i no need of apologize... (15:18) saravanan: please de activate my account from 20th jan (15:18) saravanan: no more consideration from side (15:19) Jayshree: You have lodged a complaint before in last month in regards to slow speed issue, am I correct ? (15:19) saravanan: i bored about ur service (15:19) Jayshree: As per confirmation received from concern team as there is weak coverage issue ( IBS required ) in the area it will resolved soon as possible. (15:19) Jayshree: We apologize for this. (15:19) saravanan: i am hearing the ans from last 3 weeks (15:20) saravanan: please deactive my account from 20th Jan 14 (15:20) saravanan: from my bill date (15:20) saravanan: please (15:20) Jayshree: As per the Feedback received from our concern team, our network is running under up gradation on the mentioned location And our technical team is working on it and will be resolved soon (15:20) saravanan: sorry (15:20) saravanan: i no need ur service (15:21) saravanan: i am totally fedup with connectivity (15:21) saravanan: worst worst worst worst worst worst worst (15:21) saravanan: service (15:21) saravanan: i think no more words to explain (15:22) Jayshree: Sorry to hear that you want to terminate our services. (15:22) Jayshree: If you want you can switch to any low rental plan so that you can keep It as a back up with you where In your monthly rental will be 250 rs + service tax. Would you like to know further about this plan ? (15:23) saravanan: no..please take the request for deactive (15:23) Jayshree: Apart from termination you can keep your services on hold or you can transfer this connection to another individual within Blood relation also. (15:24) saravanan: if i put hold... do i need to pay? (15:24) saravanan: ? (15:24) Jayshree: Yes (15:24) Jayshree: You can take Safe Custody up to a maximum period of 6 months. Rs.100/- per month + taxes will be charged during Safe Custody period. During the period of Safe custody, monthly fixed recurring charges will not be levied on your account You need to clear entire Billed + Unbilled + Prorated MRCs (Monthly Recurring Charges) for current billing cycle + Safe Custody Charges before activating it. During Safe Custody the account and services will remain active. You can request to remove safe custody anytime before 6 months from the date of safe custody & after removal all his earlier Rate Plans will be restored. You need to visit Reliance Mobile Store for activation. (15:25) saravanan: no... please deactive (15:25) saravanan: deactivate (15:25) Jayshree: Okay. (15:25) Jayshree: I am forwarding your termination request now and I will explain you the procedure first. (15:25) Jayshree: After placing termination request the services for your number will be suspended within 7 days and the billing will be stopped and final termination will be done with in 15 days from the date of request. It means you will be charged only for the period services remain active. If the outstanding dues are cleared, services for the number will be terminated. (15:25) saravanan: ok (15:26) saravanan: ok (15:26) saravanan: thanks (15:26) Jayshree: Welcome (15:26) Jayshree: Could you confirm your name, alternate number and email id please ? (15:27) saravanan: saravanan.M (15:27) saravanan: [protected] (15:27) saravanan: [protected]@gmail.com (15:28) saravanan: do u need anything apart from this? (15:29) Jayshree: Name of other service provider, if taken ? (15:29) saravanan: no (15:30) Jayshree: Could you please confirm location where you are facing slow speed ? (15:31) saravanan: please check my previous chat history (15:31) saravanan: i given my complete address' (15:32) saravanan: ? (15:34) Jayshree: Please be online while I fetch your account details (15:34) saravanan: ok -- Thanks & Regards, Saravanan.M +91 [protected] "Winner Never Quits;Quitter Never Wins"