[Resolved]  Reliance Communications — Non Availability of International Roaming Compatible SIM Card in Mumbai

Address:

Mumbai City, Maharashtra

Dear Sir, I am leaving on 7th July 2014 for a tour o[censored]K. I wanted International Roaming Activated on my number. I placed a request on 03 July 2014 to activate my International Roaming at 14:57 hrs. The service Request Number is 22229113 of 03rd July 2014 (Call Attended by Raunak Jobanputra) I received an sms at 15:11 that my request has been processed. I received a call from your International Roaming Department ([protected]) at 15:08 hrs. that I have to get my existing SIM card exchanged with a International Roaming Compatible SIM card. I was asked to visit a nearby Reliance Web World Store. I stay at Kandivali (East) Mumbai. So I went to Chandaverkar Road, Borivali West for the same. It took me approximately 35 minutes to reach there. I waited at the store for another 20 minutes, as only 1 person was available for all problems and there were approximately 8 people ahead of me. I interacted with Ms. Shubhangi. Finally I was told that the required International SIM Card is not available in the store. It is not in stock. And the problem is a long standing one with non-availability since last 1 month or more. The International Roaming Card is not available in any of the nearby stores also. I personally tried at few Reliance Stores. But everywhere it was the same answer that the Cards are not available since a long time and company is not providing the cards. So greatly dejected, I called 198 again at 16:24 hrs. and talked to Mr. Amin. He interacted with me for 22 Minutes and 55 sec. During that time he contacted few of his seniors. At one stage he informed me that I do not need a separate SIM card as my existing one is International Roaming Enabled. But when I told him that I had received a call from the concerned department to get the SIM exchanged, then he again consulted some one and then told me that I need to get the SIM card exchanged. As this experience was frustrating for me, I have asked him to cancel my request for activation of International Roaming Service. He has noted down my complaint and has put a service request to deactivate the International Roaming. The service request number is [protected]. I have been thoroughly Disillusioned by your company and have to accept that I had never thought that your services are SO Very poor. If you cannot supply International Roaming Compatible SIM Cards to your own stores then why are you even providing basic services. Why don't you close down the shop? Samir Gandhi