Reliance Communications Complaints & Reviews

Hi, My netconnect prepaid dongle no : [protected] My core balance is being deducted wrongly, instead of deducting netconnect balance, where I have netconnect balance. When netconnect balance finishes I am unable to connect with the server. This is happening with me for more 15 days. For example on 9th july : more than 70 rupees had been deducted. This is going on everyday. C care is raising ticket but those are being closed not resolving the actual problem. So far the raised tickets are : [protected],[protected],[protected],[protected],[protected] Can anyone resolve the issue: Stop deducting core balance and start deducting netconnect balance. And refund the main balance. Regards, Abhijit Saha Mobile: [protected]

respected sir i am last five yeras in reliance mobile pospaid customer and my billing address is

kailash mirani
25 sailash co hou soc
opp ganesh temple
palanpur patia circle
surat 395007

last one month my sim card is not working is properly so i go reliance webstore in ankleshvar my billing address is mention and reliance system is another address i submit my id proof address proof and colour photo but webstoer incharge is not help me and last one month my mobile is not using properly so please help me

Dear Sir,
Mostly i say to that my name is Praveen Singh Bhati and mu Reliance Mobile Number is [protected].
today i put 156 Internet Pack in my Reliance Number after Just I got 1GB 3G Data from Reliance Company.
after i connected my Sim Card to My laptop With Dongal. after just i lossed my all data without use. After sometime i was connect to Reliance customer care but i not got any solution.
So now i Connect to Consumer Complaints. i hope i will get a good solution.

Thanks

RELIANCE is definitely not RELIABLE We cannot employ a person just to follow RELIANCE with their issues. If RELIANCE is a company which can provide only worst service to a customer, then we do not want to continue our relationship. We have serious business to do and we cannot keep on speaking with you over phone or by mail for issues with RELIANCE. Have a look into below for detailed summary. Worst Service from RELIANCE. PRI Numbers :[protected] / 30000006 Booking RELIANCE Number: We have booked PRI connections with RELIANCE and we were told the number is free of cost. We spent 15 Lakhs for advertisement with the new number and we were ready for the launch. Suddenly we were told that the number we have booked has become paid numbers and we need to pay 3 Lakhs for the same number. We paid 3 Lakhs for the number. Money Spend on promoting RELIANCE number for our Business: We spent 85 Lakhs for RELIANCE number promotion last year alone. We spent 35 Lakhs this April 2014 for our Grand launch promoting RELIANCE number we took. We placed articles and advertisements in India Today, FM Channels and TV Channels promoting RELIANCE number we took. Result of Promoting RELIANCE number for our Business: We have spent so much of money promoting RELIANCE number for our business and at the end result we got is Loss of our Customers, Lost reputation with our Customers, Misunderstanding with our Customers, Competitors growth, loss in our business and loss of money spent. We have almost 5000 Customer calling RELIANCE number to reach us and because of the worst service from RELIANCE our brand name is in soup. Customers think we disconnect the line while speaking. But the truth is, that is the level of service which can be provided by RELIANCE. At the time of Launch (April 14th 2014) we had almost 82000 calls landing in RELIANCE number and again PRI down issues. RELIANCE vs BSNL: Any issues we face because of RELIANCE connections, we need to contact Mumbai team. Even after contacting them we do not know when issue will be sorted out. Team in Chennai if contacted their response is “Sir I am no more with that team, please call Mr.XXX”. For Any issues we face through RELIANCE, team to support us in Chennai definitely failed to support us. First thing they don’t attend the calls that we make. If we had gone with BSNL we could have grown at a faster pace as their support to a customer is very high when compared to RELIANCE. Once we lodge a complaint we get the contact person who will attend the issue and within half an hour the person would reach our point to rectify the issue. RELIANCE SUPPORT TEAM: Any time we face an issue we have to book a complaint with the toll free number. After that we have to contact the Chennai team repeatedly (as they are not easily reachable by phone). Once we reach the team they will tell us they are not dealing with this now, then they will give us another contact person. Then we need to follow that person repeatedly and then once he picks the call, he confirms I will look into the issue and update you shortly. After that we need to follow them for another 01 hour and once they pick the call they tell us technical team is working and things will be fine very soon. After that we need to follow them for another 01 Hour and once they pick the call they tell us there is some issue and it will take another 3 hours to resolve. Finally they tell us things are fine now and this wont happen again. Then they arrange for a meet up in the office and they confirm we will analyze the issue and sort this out. Again they will be reached at the time of issue and the same thing goes on and on. FALSE COMMITMENT FROM RELIANCE: Every time we face an issue we were told this would never happen again. Whenever we have issue with the PRI numbers we wanted the calls to land on an alternative number automatically. Till date it is not happening. Root cause analysis done. Complaints: We have sent more than 50 E Mails as complaints. Also have a look at the ticket numbers[protected],[protected],[protected],[protected],[protected],[protected],[...⇄ and[protected] and many more. Loss incurred because of promoting RELIANCE connections for our business: More than 1 Crore spent to promote RELIANCE number for our business and we lost our customers and business. SOLUTION: CANCEL 30033003 AND 30000006. REFUND THE MONEY PAID FROM OUR END AS SPECIAL NUMBER CHARGES, BILL PAYMENTS, AND PROMOTION ACTIVITY SPENT TILL DATE. If this mail is also just another mail to you, then you people are in the wrong seat. RELIANCE is definitely not RELIABLE

Hi Sir, I am Bhavin Kuvadia from Mumbai, Navi Mumbai. I have Blackberry 9350 without Sim model. Now i am not able to activate my existing cdma number into it, i went to web world more than 5 to six times. And they are not helping me to activate.i called CC through *333...and they are telling its a simple procedure go to web world. When i dial *228 it says your phone could not be activated. Can you guys please tell me whats going on??? it has been more that 5 days, i am begging in reliance web world to activate. Sometimes they even refer me to a outside guy ...who will activate me at a cost of rs 2500/- this is the worst part i am using reliance for more than 8 years...with a cdma connection, gsm connections Device Details Blackberry 9350 BB PIN: 335311BE MEID (DEC):[protected] MEID (HEX): A0000025D0BDC5 (RSN) HELP me if i am your valuable customer. You can contact me on [protected] [protected] [protected] (whats app and emails)

reliance net connect charged and collected Rs.280.00 from me excess and not refunding even after several e mails. I was not using inter net services from[protected]. But they have sent me bill up to 5-6-2014 which is wrong. My Reliance net connect no is[protected]

Dear Team, I like to inform you that i am facing network coverage/ Call drops and Signal drop issues since last 15 days specifically in my work area, Shiv Nagar, Jail Road, New Delhi- 110058. I have made several complaints regarding this, moreover have personally visited Reliance Comm center at Jail Road. A week back the executives there informed me that it will take around 5-6 days for the networks to settle down and perform well, as they themselves were facing the same issues. I am a Doctor by profession and have to be present to patients 24x7 and this network issue is really causing a nuisance in my professional life. Request the team members to get the issue sort of as soon as possible. Also want to inform you that yesterday i again visited the Reliance Comm center, and now the executives there are saying that it will take around 15-20 more days for sorting down the issues. My Reliance CDMA number is [protected]. Regards, Dr. Satish Sehtya # [protected]

I used the Reliance mobile number [protected] of Himachal Pardesh. I am using this number in Roaming from last 3 years. From last 2-3 month i am facing a problem on particular my reliance number. many times when my friends call me on my reliance number then my number show them switched off while my number are always on . when i complaint this in customer care then they told me that some error on my number so they will remove this. but till date today i do not get any solution . i talk in customer care many times but not getting any positive response. Due to this i am facing many loss in my business as i am using only this number. If i am going to change the number then who is the responsible for my business loss. So please look into the matter. otherwise i have to change the number and parallely need to take legal action against Reliance. Regards/ Arun Mittal

Hi... I want to port my no.([protected]) from Reliance network to TATA DOCOMO network, I have sent 3 times SMS to 1900 to port my no. but Reliance customer care is not giving response to that... please send me my UP code as early as possible. Thanking you

We bought a reliance netsetter from Reliance communications Office, Kadavanthra.The guy at the office charmed us into buying the reliance netconnect netsetter and had told us that it would be immensely fast and gives upto 3Mbps speed. hearing al this, we bought the device paying Rs.800. 2 weeks passed by and still we couldn't access even 1 internet page(not even google!) using that device. We visit the same Reliance office everyday reporting the problem, but the guy makes new excuses everyday. In the beginning he said its due to the address varification issue, later he said our address is at a non-possible place for billing., when we submitted another address proof(current address) he said he will fix the issue next day itself. next day we visited, he told me its a backend issue.., next day he told us their server is down..Irritated, we told him to disconnect the connection and refund us., he told us there is no option like that.!! and we still visit that office believing they"ll fix this issue or refund us!

Dear Sir,

This my 10th complaint against my land phone provide by relaince. My phone is always engaged due to defect in phone.As my parents are old and they always rely on phone for any help for their need . In many situation phone as a mode of communication as told by reliance has not supported me. Many times complaint was register no service is provided till today.
Kindly help because i have sufferd al lot mental torture and financial loss due to phone complaint

phione num ; [protected]

palce: thrissur, kerala

Kindly look into this issue as nobody response on my mail i had sent to reliance customer regarding fake bill of reliance as my credit limit is 2000rs how my bill reaches to above 4000rs. & also planned change without intimation or any sms

Hello, I have done online recharge of my reliance netconnect account by paying Rs 797/- on 30th June. However I am unable to connect to the Internet from 7th July. When I have called customer care, they informed that my account is suspended due to no recharge. I have done online recharge and I do have receipt for that. The transaction id is BIL/[protected]/rcom netconnect/RELIANC for 797 from ICICI bank. Customer care guys said its been suspended and declined to provide any other details as when and why or date of last recharge. it was very unprofessional service. Can someone sensible look into this problem and care to solve it ?

Hi, I recharged RS. 27 ( 1 week Data) on 4th June 2014. At that time I had 84 Rs. balance approx.I was out of town in that week. Suddenly on 9th June 2014 my balance became zero Rs. & data balance also zero !!!I had really bad experience with Relaince.I had filled complaint in Realince many time. But in two days they msg me that your ticket resolved if satisfy reply toll free with YES or NO.But no any details or call from their side.I think they are watching balance in customer's account if it is above 50 or high they will deduct in any way !!!If customer complaint give him any answer or if he fight give him balance back.Only 10 percent customer will fight. After all they will earn many crore rs. from this way !!!But I will fight & get my balance back.

I have a reliance net connect bearing No.[protected], Now i could not get installed on my new PC...Plese let me know what is the Password entered in to my old laptop on installation. Please reset my password and send it to my Current email ID [protected]@yahoo.com or to my mobile No. [protected]. Chithresh P [protected]

Hi Reliance Customer Care, My mobile number is +91-[protected], I am a reliance post-paid customer since last 4 years. Few days before I have requested to change my PLAN from "SPUNLTDONNET440" to "UNLIMITEDLOCSTDR_499", with the reference number "[protected]". For this I was told that in my next cycle (i.e 7th of the month) my PLAN will be activated. But today 8th July 2014, still when I saw the mobile, my new PLAN is still not activated. Please let me know when my new PLAN will be activated.

Dear sir,
I applied for reliance combo wireline internet connection CAF no. [protected]
My customer id[protected]
Customer a/c number[protected]
Internet installed but phone not installed even after 1 month.
my service request No. / Trouble Ticket Number is :CNM[protected]
even my personal details like phone number are not correctly reflected.
My mother is 90 years old and she needs the phone urgently.
Pl. correct my personal details and provide phone connection urgently
Reliance is a big organization and should provide good customer service and should deliever on promise.
Kapil gupta
87 satyaniketan
New delhi-110021
[protected]
[protected]

Tonight, reliance gsm service provider cheated with me.It deduct wrong data and main balance from my main account, I only used approx232-250mb data out of 500mb and deduct 99.75lnr.i contact customer care service on that time 1:30am and talk with mr.waibhav jain but he did not took any response.I want to please take a legal action in my favour.

My mobile number is [protected] on this number i wanted to change my plan from my current plan 199ds global i wanted to change this plan into simple 99 many a times it has been requested, my complaint numbers are these[protected] and[protected]. i told all the correct details as they required kindly do me a favour in this regard and change my plan immediately so that my work may progress.
Thanking You
Yours faithfully
Mahesh Bhardwaj

Date 7th july SIR, Reliance user id :[protected] FIRST, SINCE MAY OF 2014, ITS JULY 2014, NO ACTION HAS BEEN TAKEN ON CHANGE OF MODEM SECOND, THE INTERNET STOPPED WORKING. THIRD, WE HAVE MADE CALLS TO YOUR REPRESENTATIVE A COUNTLESS NUMBER OF TIMES EVEN AT YOUR NODAL OFFICER. COMPLAIN ID :[protected] I HAVE INSULTED YOU GUYS ON CUSTOMER CARE, FACEBOOK PAGE, MANY MORE SITES FOR WORST INTERNET SERVICE EVER EXPERIENCED, EVEN PROVIDED MY USER ID THERE. NO ACTION HAS BEEN TAKEN SINCE THEN. WE WILL NOT PAY YOU FOR JUNE AND JULY 2014. REDUCE THE MONEY OF THESE FROM OUR BILL. AND IF YOU ARE UNABLE TO PROVIDE US THE INTERNET SERVICE, CUT THIS CONNECTION ASAP ! Regards, Ravi Kumar Soni Date 5th july Hello sir, My user id is[protected] by the name of Shanti soni. I am facing serious problem from dead internet connection. I have made complaints many a times and mailed thrice, but till now I haven't been provided with the solution. My Internet connection is not in working condition since 7 days now. Till now no technician have visited at my address to check the problem, nor any solution have been provided from your back end side. I am very very dissatisfied and my business is in trouble due to non working of internet. Its an urgent request to resolve my issue of non working of modem and hence internet. Please please look into the matter as soon as possible, providing me with a solution and net connection. Date 2 july Hello Sir, My user id:[protected] Complain: modem not working, net not working, fixed landline not working since past 7 days. Complaint number:[protected] Connection by the name of :Shanti Soni It had been a more then a week i have been requesting reliance customer care and emailing you guys. Will you ever provide me with a solution?? I cannot afford my loss on daily basis just because of your poor quality of internet service which works only 15 days a month and customer care who do not resolves problem ever. I request you to provide me bill of only15 days this month, as your service was active only 15 days. It had been a week now, i made a complaint..firstly your toll free number[protected] is hard to talk to the executive, secondly when any executive appears on the call, the complaint is written without any responsibility to solve the same. All i hear is " 24 hours will be taken to provide you solution" God damit, when will your 24 hours end??? It had been 7 days now. I havent received any call from your side in regard for solving my issue, nor any executive have visited my place to check out the problem. Its an strict order to disconnect the bloddy disgusting internet connection of yours. I provide you only one day that is till 3july to solve my issue, else cut my connection and send me the bill of 15 days.. Or on 4th july i will simply throw away your modem and fixed line phone on the road. Its a strict warning. Really fed up!!! On 31-May-2014 7:48 PM, <[protected]@gmail.com> wrote: WE DO NOT WANT YOUR SERVICE ANYMORE. WE HAVE COMPLAINT MANY TIMES REGARDING INTERNET NOT WORKING PROPERLY AND NO ACTION HAS BEEN TAKEN. THESE ARE THE COMPLAIN ID :[protected],[protected] …AND FEW MORE. WE HAVE ASKED YOU TO CHANGE THE MODEM SEVERAL TIMES BECAUSE ITS NOT WORKING ! AND WITH NOT WORKING I ACTUALLY MEAN NOT WORKING ! NOW I HAVE WAITED TILL MY LIMIT..SO I DO NOT WANT YOUR SERVICE ANYMORE… PLEASE CUT THIS INTERNET CONNECTION.