[Resolved]  Reliance Digital — ac installation

Address:

New Delhi, Delhi

I am ashamed, sorry and deeply regret to say that i had purhased an hitachi split 1.5 tonne ac from reliance digital store at ambience mall gurgaon on the 27th of april today is the 2 nd of may[protected] no one has turned up for installation yet the ac was delivered to me the next day on the28th april 2014. Since 29th april till date (3 may 2014) i am calling each and every person at reliance store gurgaon, customer care center at mumbai.On an average i am making 12-15 calls per day and i am kept for hold 5-10 minutes and all of them take their customer lightly as if they ve given us the ac in donation.I and my family have undergone such tremendous mental and physical torture plus monetary loss through phone calls.

Reliance digital is cheating their customers in terms of service their executives whosoever received my call were very rude to me and had raised their voice on several occasions. On each call they would give me an excuse of network issue even the guys on call dont even know who has to come for installation.


I was a loyal customer but this was my last and worst experience shopping with reliance digital infact i guess with all the brands of reliance its better to go to local dealers or to croma (Tata) stores than to reliance digital i would never recommend anyone to buy from reliance digital even to my enemies.


Most important i will make all the people known to me also on various social sites that how bad service and the rude executives of reliance digital including the customer care executives


Dr rohit mathur

Mob [protected]

Friends never buy products from reliance digital