Reliance Digital — ac repair service not taken up by reliance digital

Address:

600053

We bought a voltas split ac from reliance digital pvt ltd ambattur, chennai showroom on 11th february 2018. It was installed by a technician from reliance digital on 12th february. The device was working fine for about 5 months. However, in the mid of july month we noticed that there was lot of water dripping from the indoor unit of the ac. So we immediately switched it off and tried registering a complaint with voltas but we were told that only reliance will have to do the service until the warranty period and so we registered a complaint with reliance digital ambattur, chennai showroom where the ac was bought. After 2 days of making the complaint a technician cam home and checked the equipment. He said the the leak was because the water tray was broken, the cause being it was ruptured by a rat. The technician said the water tray had to be changed completely and that he would have to order it with voltas company and that we would be charged for it. We even agreed to that although the ac is in warranty period. However even after more than a month post the first visit we have not received any service from reliance digital technician. When we call asking when we'll get the ac fixed they again start telling that this has to be fixed by voltas company and when voltas is called they say they cant repair it and only reliance should take care of this. The blame game goes back and forth between voltas and reliance digital and in the end only we suffer without an ac for about the past 1.5 month. I'm extremely disappointed with the unbelievably poor service/response from reliance as well as voltas. The problem in the first place has raised due to negligent behavior from the technician from reliance digital who installed the ac. Had he properly closed the hole in the wall drilled for installing the ac this problem wouldnt have raised at all.