Reliance Digital Bangalore — New 2 ton voltas not working and Reliance not replacing the unit

Address:

Bangalore, Karnataka

Reliance Digital SHUT SHOP!!! It has been 1 month or so from installation of a 2 ton Voltas unit which was assured to be a new working demo unit from their 100Ft road Indiranagar outlet, we also bought extra warranty to not incur service issues later. However, the ResQ service outlet shows no customer service attributes at all! They clearly said they cannot entertain our request! The manager at the 100Ft outlet requested a fresh unit on our demand and today being the 4th day from request they do not even have the courtesy to remember or call the customer back, I had to call again and find out. Post which on calling their office from Mumbai, as our receptionist was in the blazing heat for 5 days, they didn't respond or attend to our complaint. Only after repeated calling they then designated that the electrical board in the unit needed replacing, if that is so with a fresh unit then change the whole AC!!! It is brand new and still under warranty. This is called FRAUD, plain and simple! I just put a complaint up on this FB page and my complaint disappeared. I do not believe that such online monitoring that constricts a customer's view is ethical, to say the least. Rude, incompetent, unethical, and downright silly is all I can say about Reliance. I just received a call saying they will fix the electrical board in the unit. NO THANK YOU! NOT AFTER ALL THE TROUBLE WE HAVE BEEN PUT THROUGH, IT IS ONLY RIGHT THAT THE UNIT BE REPLACED OR TAKE IT BACK AND REFUND US THE ENTIRE AMOUNT WITH THE ADDED WARRANTY WE HAVE PURCHASED FROM YOU! THIS COMPLAINT WILL BE POSTED ON EVERY PUBLIC FORUM WE FIND RELIANCE ON. TO NOTE OUR COMPLAINT WAS ON April 1st, 2014 and till now, NO SERVICE ON EMPTY VESSELS!!!