[Resolved]  Reliance Digital — beware of reliance digital before purchasing air conditioner

Address:

560099

Hi,

I have recently purchased an ac (Model-voltas 123v lzk, cin no: u01100mh1999plc120563, mob: [protected]) from reliance digital store, sarjapura road, bangalore. The overall experience post-purchase was pathetic and unprofessional. Here is the whole experience

I purchased the product on 13th apr, and the delivery happened on 14th. The installation should happen within 48 hrs after delivery, but the customer care from the store confirmed me that installation will happen on 15th only. They double assured me; hence i took leave from office.

- the installation did not happen on 15th when i enquired to store, every time a new person was picking up the phone and asking me to wait for a callback. Nobody called me back even after more than 12-15 follow ups. At last, i went to the store again. There the crm (Swastika madam) ensure me that installation will happen next morning and will be completed by 12 noon so that i can resume my office.

- the technician came to my home by 10 am on 15th, they forgot to bring tools and the whole installation process finished by 6 pm in the evening. Those people are highly unprofessional. They spoiled my walls with many scratches, cut electrical pipes, used abusing languages while talking to their staff, and lastly asked for 1000 rupees for unnecessary stuff. The technician manager was not picking up the phone while i was trying to call him (Tried more than 20 times). I didn't get the support from the store crm also.

- after the installation i realized that the product is faulty and the swing is not working, i raised the same concerned with the store crm team. I was expecting the product replacement immediately, but they have raised a repair request (Ticket no: [protected]) with 3 working days resolution time. My question is for a new unused faulty product why repair ticket why not replacement? Then after following up with the crm they said 3 days is the technician visit time, and after that for repair or replace more time would be taken. I have also asked them that there is no message or mail received for the ticket but there is no response from the crm team.

We choose and pay little extra to the big brands because we trust them and expect good service.
I never had such experience with other brands like croma, girias, adishwar, etc. This is the first and might be the last purchase from reliance digital.

Hoping that at least i will get the faulty product fixed.

Thanks,
Sachin
Mob: [protected]