[Resolved]  Reliance Digital — cashback not credited

Address:560103
Website:Reliance Digital Marathahalli

I have made a purchase of lg washing machine from reliance digital store at marathahalli area in bangalore on 13th august 2017, cin no: u01100mh1999plc120563. The total cost of washing machine was 15990/ where the transaction is done in 2 mode cash & card.
As i was informed by reliance manager that there is 10% hdfc bank credit card offer is running. So i made the payment using my hdfc credit card. They told cash back will be credited within 90 days.
Now its more than 6 month but the cash back amount is not credited in my hdfc bank account also when i inquired reliance about this cash back, they asked for bank statements. I have submitted all statements with required details. But still they have not taken any measurable steps. Everytime they are making fake promises. Not picking up my calls. I just want reliance to issue my cash back as assured by them.
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Mar 21, 2018
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2018
Reliance Digital Customer Care's response
Dear Valued Customer,

Apologies for the inconvenience caused. Request you to click on the link - http://bit.ly/RDCustomerCare & select the option - Grievances where you can fill in your personal details and our team will contact you.

At Your Service,
Reliance Digital
Feb 18, 2018
Updated by jug2018
I have filled it 3 times in past 2 months. Why don't you guys keep a track of the raised grievances and do follow up whether they are resolved or not?
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