Reliance Digital — Defective Product not changed, waiting for 3 months

Address:

Kolkata, West Bengal

I brought a Hitachi 1 ton split AC on 5-May- 2015, from the Reliance Retail Limited Address: Premises no. 46, Ideal Regency, PS Thakurpukur, Behala, Kolkata - 700063, West Bengal. The installation was done on the 8-May-2015. Just after the installation was complete I noticed a long scratch mark on the upper panel of the AC. Immediately I complained, to the installation guys, the Reliance digital office, and after that every notable person I can get to. Every time I was requested to be a bit more patient and the spare part is coming. But till today, I have not yet received any replacement from them. A few days ago, some guys from reliance came, and took away the defective panel and said that they would return with a replacement soon. The very next day, I got a call from their office, that spare is not available. They came back with the defective part and installed it and now I have been told by them to wait . This is absolutely embarrassing for me to have got a product for over 30000 INR (not for free) and not getting the slightest service from them. Please do something .