Reliance Digital — defective refrigerator irresponsible staff.

Address:

500017

8th october, 2018
From:
Abdul kareem,
Flat no.73, badam apartments,
Opp. Baptist church,
Vijayapuri colony, tarnaka,
Secunderabad – 500017,
Ph: [protected].

To
Reliance retail limited,
Mpm mall,
H. No.[protected] & 558/1,
Himayathnagar main road,
Hyderabad - 500029,

Sir,

Sub: exchange of damaged refrigerator purchased from your store on 16.9.2018.

*
I, abdul kareem, son of shamshuddin, resident of flat no.73, badam apartments, opp. Baptist church, vijayapuri colony, tarnaka, secunderabad – 500017, would like to bring the following facts to your notice.

That i had purchased a samsung 345l refrigerator from your store along with another product on 16.9.2018, the payment reference number of which is[protected], tax invoice number is [protected].

I had paid the entire amount by way of cash and had collected the other product at the time of payment itself, the refrigerator being a large appliance, you had promised to have the same delivered, free of cost, at my address on the very next day.
However the refrigerator was not delivered the next day but was only delivered on 27.9.2018 after several repeated phone calls and correspondence. At the time of delivery i was told not to open the refrigerator and that a technician would visit my place to unbox the refrigerator and install the same. The technician visited my place on 29.9.2018, two days after delivery of the refrigerator, and upon him unboxing the refrigerator i noticed that the refrigerator has a big dent on the front door panel.
I immediately contacted your store manager informing him about the damaged refrigerator given to me and also asked him to exchange the same and give me a fresh, undamaged refrigerator. The manager assured me that he would have the damaged product exchanged for a fresh identical one within two days. However even to this day no action has been taken and in addition to the mental stress and agony it has caused to me and my family, the refrigerator is lying unused at my place, occupying large amount of space.
I would like you to kindly settle the matter at the earliest and either exchange the damaged refrigerator with a fresh, undamaged piece or refund the amount paid by me for the refrigerator.

Thanking you,
Yours sincerely,

(Adbul kareem)

Note:

Despite of several attempts to discuss this issue mr. Narsimha, the manager of himayath nagar branch is least bothered to respond to my complaint. And since i have given a letter to the company he is threatening me that he will not replace the product at any cost.

It has been more than a month since the product was purchased and my agony continues.