Reliance Digital — godrej 1.5 ton ac

Address:

KPHB 6TH PHASE, Hyderabad, Andhra Pradesh, 500072

I have purchased from godrej 1.5 ton ac from reliance digital in the month of april 2015 and i have extended warranty up to april 2020.

I have raised request for uninstallation on 23rd feb 2019 as i am shifting home on 28th feb 2019. I have not received any call from technician and i have followed up with reliance customer everyday. But they could not be able to provide service and i had to uninstall ac with other technician as i vacated on 28th feb 2019.

On 1st march 2019, i received call from technician and i was told that he was assigned for uninstallation, i clearly told him that it was uninstalled by other technician and i request him to install the product. He visited my home and installed product but he told that he is suspecting the gas is leaking and told that he will send other technician by next day as he is not aware of repair. I have spoken to reliance resq hyderabad office and got assurance that they will send experienced technician by next day and collected installation charges from me.

On 2nd march 2019, i called reliance resq hyderabad office and requested fro technician and i was told that by 11:30 am technician will be at my home as they have already assigned inspector. I clearly told them i am on leave to get it repaired. But later neither their technician visited my home not reliance resq hyderabad office has picked up my call. They avoided my calls (More than 20 times) and not responded to my messages in whats app even they have seen my messages.

On 3rd march 2019, i have called to reliance customer care and made conference call with reliance resq hyderabad office. Reliance resq office again promised that they will send technician by 4th march 2019.

So far i have not received service from that in spite of everyday follow up with reliance customer care. Today they are questioning that as per the company policy warranty is not applicable because i have done uninstalltion from third party.

It took 13 days for them to tell this information and wasted my time every day saying that they will be sending technician.

As per reliance resq policy, they are supposed to provide service with in 48 hours. But i have not received their service for uninstallation which i raised request on 23rd feb 2019. They responded to my service request after 7 days. If i don't get service from reliance resq, what i am supposed to do as i have to vacate my house.

As per reliance resq service policy, they are not responsible as the product was uninstalled by third party, then why their technician attended for installation and why he has promised that they will send another technician by next day and why they have collected payment from me for installation.

I have been promised and assured by customer care and reliance resq service office everyday that they will be sending technician from 2nd march 2019 on wards but avoiding my calls intentionally and wasting my time and energy.

I have recorded each and every call while i was speaking to reliance resq office and customer care. After so many days of requests and follow up now they are trying to avoid providing service by blaming that i have taken service from third party and trying to blame other technician as they were damaged the equipment.

I have all the evidences and records of each and every day with me.

This is really pathetic service and a shame to reliance.

The below mentioned is my registered number with reliance digital and all the details can be cross verified with your data as well.

Murali krishna
+91-[protected]