[Resolved] Reliance Digital — identify manufacturing defect on ac compressor on 1st time installation

Amit Kumar Shahu

from Delhi, Delhi

Address:

F3-70/A/ Sreema Project, Hartola Branch Road 1 Maheshtala, Kolkata, West Bengal, 700141

My voltas ac 1.5 ton purchase in nov 2018 for gift purpose on my sister wedding and at the time 1st time installation on 26 june 2019 we have found the sound come from compressor and technician also told to his senior. The senior technician come on next day and told me that there is compressor issue. It is manufacturing defect and mail for replace the outdoor machine but next day at reliance resq team call me and said the machine was not replace he told me to repair the outdoor. I told him why i have use repair machine i have purchase new machine so i want to replace not repair. Please help me out for replace the machine.

Thanks & regard
Amit kumar shahu
Call me on-[protected]/ [protected]
Mail me on [protected]@rediffmail.com

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Aug 1, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2019

Reliance Digital Customer Care's response Hi,
We regret the inconvenience caused and would like to inform you that we have forwarded your request to our concerned team. We are expressly working towards resolving it at the earliest.

Verified Support

Jun 29, 2019

Reliance Digital Customer Care's response Hi,
Your complaint has been registered with us and here is the complaint number[protected] for future reference.

Verified Support

Jul 01, 2019

Reliance Digital Customer Care's response Dear Mr. Sahu
Greetings from Reliance Digital.

This communication is being made with regards to your Voltas AC which is under the purview of Voltas – manufacturer repair warranty. Your product is in out of replacement warranty and hence, we regret to inform you that we cannot process replacement of the product. Your product is under repair warranty and we can repair your product and make it functional for regular use. Please revert with your acceptance for the repair and revert with your appointment to arrange service team to process further. Kindly consider this as final communication from our end, We would appreciate if we receive your acceptance reply within 24 hrs. Request you to cooperate with us in this regard.