[Resolved]  Reliance Digital — Non-delivery of samsung tv speakers paid for along with samsung tv

Address:

500003

I purchased for Rs. 42900/- a Samsung LED 40H4250 TV along with Samsung speakers on 20 Aug., 2016, from Reliance Digital Ltd./RRL Digital, Vikarampuri, Karkhana, Secunderabad 500009, Relationship ID [protected]. I was informed by the salesperson Mr. Satish that while the TV would be delivered the next day, the speakers however would be delivered only after 2-3 days since they were out-of-stock. I agreed to wait for 2-3 days. But I regret to inform you that while the TV was delivered the next day, though it is 12 days now since I made the complete payment, the speakers have not yet been delivered. I made a few calls to the shop on Tel. Nos.[protected], 22, 33, but either my call was not taken or my complaint was not responded to. I then called on your toll free number[protected] on 31 August. Your officer on the phone informed me that he would look into the matter and contact the shop. But I did not hear anything from the shop after my call to your toll free number. . So I contacted the shop today i.e. on1st Sept.. Mr. Kishore took my call and said that he would look into the matter and call me back within 2-3 minutes. But it is about two hours now and no one has contacted meas yet regarding my complaint. I wish to inform you that I am very disappointed at having purchased my TV from this shop. I could have purchased a TV from Croma which was just a few shops away. But I chose Reliance Digital thinking that I would get better service from you. I request you to look into the matter and please do the needful at the earliest.

I would also like to mention that most of the time my calls are not taken at all by the shop.

Sujatha A. Krishna Rao