Reliance Digital — philips s1070/04 electric shaver order cancellation

Address:

Reliance Digital

Hi,

I have placed an order for philips s1070/04 aqua touch electric shaver at reliance digital online store on 21st may 2020, order no:
Rdf02727284 which is till date not delivered nor my order is cancelled and refunded.

21st may 2020, order no:rdf02727284

Local reliance digital store contacted me on 23rd may and said they have only one piece of this shaver and it is used for demo piece. So they won't deliver it. When i asked him to cancel the request he said he can't do it. From then on daily basis i am calling reliance digital customer care asking them to cancel my order and give me refund of my money. But everytime they say they can't do it and will update the same to sales team who will look after my request. But even after 10 days my order cancellation is not happening.

Everyday same story from customer care - they can't cancel order as they dont have that power and i will get a call from sales team. But i didn't get any call till now or my money back. I even mailed to [protected]@ril.com & cshead. [protected]@ril.com but no use.

Can someone help me in getting my money back from this pathetic digital store. I order this from reliance as i didn't want to support non-indian web store like amazon but now it feels like my thought was wrong.