[Resolved]  Reliance Digital — reliance reconnect mixer grinder chutney jar - service center & reliance digital manager not attended properly

Address:

5 kabir calony, near sheela by pass rohtak., Rohtak, Haryana, 124001

Dear sir
I purchased a mixer grinder -750w, model no - rhmgb-7502 reliance reconnect from reliance digital panipat fourteen months back sr no-aco16100833. At purchase time i have been pitched 2 years warranty.
Last week their chutney jar blade got free automatically. I called your customer care [protected] they directed me to contract service center shivam refrigeration in rohtak, haryana. I have visited service center and met mr. Kishan service center manager he has taken jar when i asked for job sheet he has returned me jar and asked complain no (That was not shared with me by any medium, message or call) same time he called ms. Hina reliance digital store rohtak & directed me to go reliance digital store. I visited your store tried to meet store manager mr. Pradeep malik he was on leave, dm – mukesh kumar was busy somewhere. I met ms hina she asked me receipt & warranty card as it is 14 month old case so receipt ink removed & receipt become a plain page although i had warranty card. She asked my mobile no i have given she checked & told me that they have no detail. While i used same no in all places even your reliance fresh and trendz.
You must have stock tracker from where you can check sell out date through product sr no.
Besides this she said that this is minor defect that is not cover in warranty. While i was buying at that time i had a lot of options with brand name but customer executive pitch me this product with warranty at that time neither he said nor in manual written that minor fault will not cover in warranty.

Please assist me.
I am very much disappointed with reliance digital services.

Regards
Bharat bhushan pant
[protected]
Bharatbhushanpant. [protected]@gmail.com