Reliance Digital — resq warranty and reliance digital customer care

Sir,
I jobymon sebastian bought samsung led (32fh4003) with ew 4y led 32 (Ean#:[protected] on 11/09/2017 18:16:46 from the reliance digital, ground & first floor, nabeesa shopping complex, kottayam. It has been closed down suddenly.
1. 24 august[protected] i file complaint to respective outlet ([protected]) for not working ([protected])
2. 25 august 2019 – i got a msg from samsung complaint log in service request no [protected] (Engineer name: jeffin issac, contact number.[protected]
3. 26 august 2019 – samsung engineer attended complaint and below attached report give. He is conducted to respective outlet as them reliance engineer resolve this issue
4. 29 august 2019 – i contact [protected] from there i get one more complaint id [protected] and given complaint to cshead. [protected]@ril.com and bm. [protected]@ril.com. One call and one mail after no action or no replay
5. 31 august 2019 7.00 pm i directly go to respective outlet contact to service head. He already send estimate on 27th but not given approval. He also don’t know when can do service or resolve my complaint
Every day i conduct to outlet, customer care and higher authorities. Yesterday i directly go to outlet 7.00 pm. 9.00 pm i got message my complaint cancelled due to non-availability of concerned person (Service request no: [protected])
After 9th day also not solved problem or not get any standby. Sir, it’s my prayer to you, you are my last way so please help me to resolve this issue. Thanks and looking for your positive anticipation
Because my father and mother above 73 year old person they have only one entertainment this t. V
Bill and samsung service report attached

My conduct details:
Jobymon sebastian
[protected] /[protected]
[protected]@gmail.com