[Resolved]  Reliance Digital — samsung a50 purchase in march 19

Address:

Civil line Allahabad, Allahabad, Uttar Pradesh

Dear nathaniel,

Greetings from reliance digital.

First a foremost a sincere apology for the inconvenience you have faced.

With reference to your email and communication, we wish to inform you that, we have taken up your concern regarding samsung handset and getting the same checked and corrected, our team will contact you at the earliest.

Thanking and assuring you best of our services always.

Regards,

Rupesh pandit

Cs head team-reliance digital

On 8/11/2019 5:01 pm, nathaniel stephen wrote:

The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.

Dear indrani stephen,

Greetings from reliance resq.

The claim date 28/03/2019 has been rejected due to delay in claim intimation.

Date of incident[protected]

Claim date[protected]

Following was the description shared :

Customers husband is the user of the handset, he was walking he has fractured in his one leg, so while walking he lost balance and handset from his pocket fell down, handset was kept in his right side pant pocket before incident, handset was on floor after incident, handset display screen is damaged, handset is working, no liquid contact.

However as per policy terms and condition your claim is not admissible due to claim has to be intimated with us within 48 hours from the time of incident.

Regards,

Kamlesh jadhav

Reliance resq.

To

The cs head

Reliance digital

Dear sir,

We purchased samsung a 50 in march 2019 and reliance sales personnel offered a insurance scheme which covers physical damage up to one year from the date of purchase. Yet we were not agree to purchase the insurance but they assured us that if anything happens you just informed us and we will take care. They never informed us about the policy that damages/claim have to be reported 48 hrs.

While damage occurred in 18 june'19, intimation given to reliance digital store but they provide a toll free number for claim and even that day they never informed about "48" hrs.

As a regular customer of your store we should not suffer this loss because total fault is of reliance personnel who didn't explained the policy condition that if damage occurred to be informed within 48 hrs otherwise claim shall be rejected.

So loss/damage repair is moral responsiblty of reliance digital.

Please look into matter otherwise i will take this matter to consumer court/forum and take help of social midia.

It's not matter of few thousand rupees but if reliance personnel trying to bluff a reputed authority then what else we can aspect for the general public.

Sir please take a serious note and initiate a proper action to solve my problem.

Insurance company is not defaulter because they have given clear policy to reliance digital but this is the great lapse on part of reliance personnel who didn't explained terms and condition clealy to the costumer, otherwise i would have informed within 48 hrs.

Thanks

Sincerely

Indrani stephen

W/o dr nathaniel stephen

Director

Sam higginbotham university of agriculture technology and science's

Priyagraj

Mob: [protected]

Other number [protected]

To
Bm bade ceo
Reliance digital

Sir
Above mentioned conversation taken place between support relresq n head of consumer support but from all end they try to convince us that they have done their duties honestly whereas truth is entirely different because when we purchased samsung a 50 mobile set they told about the insurance for the set which is going to cover physical damage for one year from the date of purchase but they never informed us that if damage occurred it has to be registered within 48 hrs.
When damage occurred we contacted reliance resq and they gave a toll free number and even then didn't informed about 48 hrs policy.
So without knowing 48 hrs policy when registered claim it was rejected on account of the delay intimation.
Please resolve this matter and replacement order to be issued to reliance digital store as i have been victimised by the incomplete information shared by reliance sales personnel.
Complaint from
Indrani stephen
W/o dr nathaniel stephen
Mobile [protected]
Other [protected]