Reliance Digital — samsung rt30n3723s8 damage complaint

Address:	East Godavari, Andhra Pradesh, 533001
Website:	www.relianceretail.com

I have purchased the samsung refrigerator rt30n3723s8 model on 10/08/2018 and i received the delivery item on 13/08/2018. The package was not properly packed and the item was damaged and i immediately intimated to the store where i purchased the item, and they said the front two doors were damaged as it was a demo piece taken by discount they said upper door we will replace that as it was very hugely damaged and we accepted and i received the calls from samsung from 1st september 2018 regarding new door replacement, but they are asking us to pay the replacement money, i had said that it was package and delivery mistake by the store and they are accepted to replace the item. And finally reliance store sales and service team was useless and they are given a big hand to us, they are keeping us to travel to the store daily from these 45 days, but there is still no resolution, we are not yet opened that item from the last 45 days and it was in useless situation because of your store improper response and recluse behavior.

Service person sushman in store, kakinada[protected] was very rude and he was saying we can't do anything.

Sales and packing was done by hemanth.

The package and delivery responsibility by store has to be bare by them only and we are suffering, no resolution happen for this.

Please find the attached photos we have taken before bill payment, bills and photos of damaged product and kindly resolve the issue as early as possible, otherwise we have to approach for some other legal authorities to file the issue against the service person in the store kakinada based on his rude behavior and improper response.

Store details:

Reliance retail limited
Door no: 13-5-2, ff,
Ramasomayajulu street main road,
Nr. Chanakya theater, east godavari
Kakinada-533001, ap
Store ph:[protected]
Service ph:[protected]
Cin no: u01100mh1999plc120563