[Resolved]  Reliance Digital — two split ac installation issue

Address:

Kolkata, West Bengal, 700156

I purchased two bluestar ac from reliance digital, newtown kolkata branch. While purchasing sales executive told me standard installation is free and then he gave me schedule of charges for installation. When i questioned him he told, it cover charges which are not covered under free standard installation and it to avoid harassment latter so i signed it. Product got delivered next day and installation person came as well but they were started asking charges which was not mentioned in schedule and were trying to maximize charges for every small thing. I objected then they simply went back without installing my ac. Its 3rd day my ac still not got installed. Latter i thought to call bluestar customer service thinking i should get it done directly from company and too my surprised i came to know that reliance has got exclusive tie up for installation and bluestar will not do installation if i purchased from reliance digital. I am totally in shock.. I purchased two ac from them and both are still uninstalled. As per them there installation charges will cross more than rs 4000. Plz note, in my flat builder has already made all the provisions for split ac installation, still reliance installation person is asking such high charges. How can blue star do such tie up with such pathetic company. How can they allow such loot.. I am regretting my decision to choose reliance digital.. Not sure when and how my ac will be installed.. I really dont want to be part of loot by reliance digital. If my msg is reaching to top level of reliance managers, pls look into your store how they are looting and harassing customer.
Rajiv kumar
Date of purchase 11th nov 2018
Contact no [protected]