Reliance Digital — worst customer service at resq purasawalkam chennai

Address:

600094

Sir,

I purchased a samsung galaxy A8 on 17/07/2016 at Reliance Ambattur along with Resq plan(insurance). I handed over my phone to Resq Purasaiwalkam on 27/06/2018 with the following issues
(i) Touch not working properly
(ii) USB not recognized
(iii) Unable to update software
(iv) proximity sensor not working

The in-charge in the resq centre did not listen to my complaints but received my phone and handed over a acknowledgment stating that the service technician will connect to learn the issues.

I waited for more than a week but there nobody connected, then I called the Resq Centre Purasaiwalkam to know the status of my repair request. They replied that they are unaware of the status and gave the number of the service service technician who never picked my call. When I enquired about the non response of the service technician the Resq service centre person replied that the said person has abscond.

After an another week he contacted me and told me that my phone will be repaired and delivered on 08th July 2018 but till now the phone is not repaired by the team when I escalate it to the manager he showed no hurry in attending my complaint and also gave lethargic answers and told me that he will be delivering the phone on 14th July 2018.

On 14/07/2018 I contacted the Centre manager, Resq Service Centre and the Service technician but no body responded to my call.

Then i called the Toll Free Customer Support to know the status of my phone they connected me with the Resq centre purasaiwalkam and they promised that they will deliver the phone on 16/07/2018.

Again when I called them on 16/07/2018 my call was not answered I again connected with them through the toll free help line and they promised in front of their customer support executive that they will deliver the phone before 18/07/2018. But the Manager added that if they are not able to deliver the phone repaired they will compensate for the phone.

But today(18/07/2018) they replied that they will not repair the phone but will compensate for the phone which is deliberate.

When I contacted the brand store(samsung) where the resq team said they are processing the repair of my phone, they said that they received the phone only today and no process was done till date.

Is this how a customer will be cheated and treated at Reliance Resq?

The act of the Manager is very deliberate, as i urged to get my phone he has wantedly done this.

Enquiry may be conducted with the resq customer care with toll free number [protected]

Please let me know the solution for my problem and the action taken against the officials who has deliberately done this.

It was really hurting to know from Samsung Service centre person that no repair has been done in my phone. But your team has given false statements that my phone is being repaired and gave false hopes that they will deliver my phone repaired.

Phone Number [protected]
email [protected]@gmail.com