Reliance Fresh Customer Care

I had worst experience with reliance fresh at choolaimedu (chennai), last month Nov-7th i purchased some items and paid through my card but they said card payment failed then i made cash payment, after that i came to know that card payment debited from my account, past one month i am following with concern store but no improvement.
i am really cheated by them and very bad consumer service.

Transaction ID :[protected]
amount : 879
approval code : 835322

Even though billing price on vegetables are less when in weighing time, in time of taking out billing has been increased all prices.

I purchased dry coconut on 24th November from reliance fresh. Opened the pack on 29th and seen full of fungus inside the coconut 🥥.

The store manager not ready to replace the item due to non available of bill. J requested for duplicate bill, even not providing.

Please look into the matter.

We purchased dry coconut in reliance fresh on 24th November. We opened the 200g pack on 29th and found fully fungus in dry coconut, request to replace the item. but they akng the bill.
Even i asked to provide the duplicate bill, but they denied to replace the item.

I don't know the reason why they deny to replace the item.

I purchased on 18.11.2020 six half litre cartons of OMFED milk from Bhubabaneswar Lewis Rad RelianceFresh outlet and all of them turned sour and became curdled on boiling. Your salespeople are careless perhaps they did not store it properly, as otherwise all six cartons could not have turned sour.
For this small amount I would not ask for refund. But please caution your staff to store things properly

Cashew cost showing is 369 and billing amount is 379

Sir,
I have received my American Express Credit card stmt dt 23.10.2020 for my card no.[protected] in which an amount of Rs.7, 493/- charged on 01.10.2020 towards " BD Reliance Fresh-PG Mumbai " . But I have not used my card for this neither online or offline as Iam not staying in Mumbai.

Request you to kindly check your outlet records on that day and rectify the error at the earliest as American Express says it is an online transaction and OTP has been used for this and my card status is Active with them and not lost or stolen reported to them and was asked to approach the merchant.
The reference ID with Amex is 17914852

Thanks for your cooperation.

Regards
Shaji Menoth
cell no.[protected]