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[Resolved]  Reliance Retail Ltd. - Reliance Fresh — Beware - Be cautious while you shop at Reliance Fresh

I am a resident of Chennai and (used to) be a regular shopper at Relaince Fresh - Porur store besides in other areas. I would share my experience & would advise you to be cautious while shopping at this Stores
i) Overcharging –
a.Bill price higher than M.R.P
ii) Schemes by Manufacturer
a.Mentioned on product packaging are not offered at billing counters & communicated that scheme is not valid for Reliance Stores or sometimes you even wont be bothered to take one.
iii) Hot Offers
a.Items shown as hot offers on shelf charged at M.R.P at the billing counters
b. On enquiry, it is communicated that offers are not valid and expired. On complaint the discounted labels bar codes are immediately withdrawn from shelf but to my surprise the same come back the next day. I have specially observed this
c. While announcements are underway, the consumers are told at exit that special gift offer was valid till stock last. While actually consumers are still shopping due to high value purchase required.

iv) Multiple billing
a. Single item billed twice as the counter guy uses the gun twice very fast without consumer coming to know.

In the past, I have caught Reliance 7 times out of 11 times shopped at your stores (post I started noting these & catching Reliance store guys playing this gimmicks)

On each instance Shop supervisor or Manager advised me not to complaint at Reliance office & they would take necessary actions.

For my purchase of 2nd March 08, on insistence that I would like to make a formal complaint (as it was becoming consistent), the following was observed.
a)No customer complaint Form at any of your stores,
b)In name of customer complaint register they have a simple register which is mutilated, and kept at back room locked, which I believe no one reads
c) On insisting for where to make complaints they hand you a feedback form which has to handed back over to the same supervisor with no assurance that same would be reported.

Mr. Rajshekaran S. – Area Manger for the store was shameless and rude and kept smiling while all the discrepancies were shown to him. I challenged him that as always I can show him lots of items where shelf Hot offers or price stickers don’t match with the billing price at counter. He agreed that it is common with all Reliance Fresh stores across and is part of company Policy and he is helpless in this.
It seems that during training, they are advised to work this to increase their revenue . It is part of the training module for increasing revenues.It happens as no consumer is bothered to notice that at billing and just want to buy and leave then bother what he is paying for.
On being asked if he felt ashamed for cheating consumers, his views was he felt so working for this company. He also refused initially to give Mumbai office address but on much insistence advised one of his juniors to do so.

This note is for all who shop at Reliance Fresh stores.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  119 CommentsShareTweet

Comments

I agree totally with you, my experience at Delhi is exactly the same and it seems to be their countrywide cheating policy. They have no proper website. Only a site www.reliancefresh.info which has the email only for franchise enquiry and nothing for customer care or customer complaints/ feedback.
With political blessings in their pocket they think they can get away with anything.
I bought 2 lts of Amul Lassi at a promotional rate today from the outlet located at haji Ali. After coming home I discovered that today was also the last day of expiry of the product.

I am shocked.Are they expecting me to consume 2 lts of lassi in one evening? Or is it my responsibility to check the mfd date on each and every product that i purchase.

Can someone explain...........
True. Same experience in Bangalore too regarding billing in MRP against the shelf display price which is less. Unethical business and cheating customers using their trust and faith. Ambanis should look into this matter. Maybe you can report to MRTPC department of GoI.
Dear Friend,
I am in total aggrement with you.
I have experienced the same at Nasik store as well.
the managers and staff are absolutely shameless and not bothered about anything.
I would like to take up this case.
Can someone advise how
Thanks
I experienced similar situation in Bangalore. When I checked with them as to why they had billed twice for the same product, the staff went overboard by saying that I had purchased two products and hence the billing had been done twice. When I insisted on checking on the bar code of the products, surprisingly, all the products under that brand had the same bar code !

Instead of accepting their mistake, the entire staff in union gathered to shelter the person who had made the mistake. There is no inch of honesty in the staff; least expected from them is acceptance of their mistake, which definitely did not happen.

A very unpleasant experience.
I am surprised at the apathetic attitude of the staff of Reliance Fresh store (Bhosalenagar, Pune) and their uncaring attitude towards environmental awareness.

Below are the facts of the case:
I am a regular customer and last visited the above store on Saturday Mar 22.
- During my visit, I informed the staff that I have accumulated many plastic bags of the store through my previous purchases at the same Reliance Fresh store. I offered to send the same back to the store- for recycling / re-use since they were in perfect conditon. The person at the counter agreed.
- Accordingly, I sent my servant with the plastic bags in the same afternoon.
- When she reached the store, a Reliance Fresh employee accosted her at the entrance. She was humiliated and barred from entering the store. In addition, the employee also refused to accept the bags and asked the servant to "Throw it in the garbage can for all we care" and also humiliated the old lady.

Even after the lady servant repeatedly explained that these were being returned to the store after prior agreement, the staff continued his attitude and threw her out of the store.

I would like to share this incident:
- It reflects a very callous attitude towards the disadvantaged persons.
- It reflects an uncaring attitude towards customers and total lack of etiquettes / customer friendliness.
- It reflects uncoordinated responses within the store and total lack of environmental concern.
Others Beware!

Regards- Manas Dewan
i paid my reliance mobile bill of rs.2597at reliance fresh bhiwandi on 27th by cash but it is not been credited against by bill yet .
I purchased a belt from reliance retail shop from Pottamal, calicut for Rs.99/- and it torn of within 2 weeks.Icontacted the shop manager Mr.hariharan unni
and he told me he could not replace the same.So please be
careful before buying anything from reliance shop.Cheating is
their motto.A shameless manager who do not have authority
to replace a belt.
i too agree with you all that relianceFresh outlets are cheating the people all over india.
Beside of Overcharging, Excess Billing, selling Expired items, they are also charging more then the prices are shown even on their counters. They are also making fool of people regarding LOYALTY POINTS. I usually buy from reliance outlet at BUDH VIHAR PHASE-1, DELHI-110086. appx.four months ago while asking my card points, i was told that i have 149 points on reliance One card and each points is worth Re.one. Now today as on 06/04/2008, i asked to redeem my points they gave me a Rs.95 loyalty (as they say ) Voucher and told that i have only 139 points.
But, i am sure that points of my card were above 300 because i have spent the money on shopping.
while i asked that where can i check my points details they refused straight and said " we have a lot of work to do, we dont' have enough time for all this"
is this the way of reliance fresh outlet staff ?
My wife wanted Dhania & Pudina Leaves, and as we were near the Relaince Fresh store I said I'll just cut across the street and buy them. She just stopped me with a scream, saying anywhere else but at Reliance Fresh. But I thought she was was not fair. So I just dropped into the store at the Koramangala Store[ B'lore ]. To my horror I found them to be like those which are thrown away by the street or mandi vendors, when they stack them. I immediately took some snaps with my cell-phone to send to Reliance HQ; but there is no place to register the complaint. Well its a matter of time when they going to close down this operation after spending Crores of Shareholders money...and if it was a software boo boo we would hv said its the Bubble-burst...this is why the bubbles burst...when there's no value addition and callous attitude to customer & service...I thought some great person said "Customer is God "...yes b'coz he takes all the blasphemy and still keeps quite...
Rajesh Narayanan
Industrial & Business Consultant
you may send as many e mails as you can to your friends which i have done through and at least 1000 families are now informed about this .you may inform clubs, where u visit .
Talk to your neighbors abt reliance cheating, and in marriageand other functions, stop buying from them
THE AMOUNT OF RUPEES 222/ BEING REJECTED WHILE RECHARGING MY MOBILE NUMBER [protected]. THE AMOUNT OF RUPEES 333/ BEING EXCEPTED ONLY WHILE RECHARGING THE SAME MOBILE NUMBER THROUGH RELIANCE FRESH VIKHROLI BRANCH THIS IS SIXTH COMPLAINT AT VIKHROLI SHOP. ENQUIRE FROM THE SHOP MANAGER WHO CONFIRM THAT PROBLEM WITH THE AIRTEL WHERE AS I HAVE ALREADY REFERRED THE SAME COMPLAINT TO AIRTEL WHO REPLIED THE REASON THAT NO PROBLEM WITH AIRTEL. KINDLY SETTLE THE ISSUE AS EARLY AS POSSIBLE SINCE RELIANCE IS LOOSING BUSINESS HEAVILY. INVESTIGATE THE MATTER AND REPLY ON THE ABOVE E MAIL ADDRESS THANK YOU.
Your store @ Vijaya Bank Layout which has been opened recently, is being managed horribly I remember fresh @ which was @ Himayath Nagar Hyd where customers were treated greatly. Where for everything the customers has to ask for everything even the free gifts on the products they buy, i beleive most of them are not trained hands & they make customers go rounds of the store for just the free gift which they said that it is yet to cum from the warehouse. The Product is Tropicana fruit juice for which the Co. had offered some special they dint even bother when we were buying the juice inspite of our repeated only after bill was done & when i we insisted some boy came & told that it was not there. This might be a small thing but that was not the way to be handled, even though so many offers would be displayed around the store the boys do not give the freegifts till the customer asks for. I know fresh in Hyd & ie why we went to this store assuming it to be the same, & we regret having done this. I think atleast 1 Snr should be there who knows the seriousness of the retail industry. Hope to see some change.

Hemalatha
30/4/2008

Today afternoon 2.30 i went to Reliance Fresh (No:20/4/1&2 North Usman Road, T.Nagar, Chennai-17. Ph:[protected] for purchasing baby sipper. But they kept there already used sipper.If i asked about that they didnt reply properly.Since they concentrated in own chat.I makes the Name Relience make it ashamed.Then the billing girl gave the damaged 100Rs. I asked to change that note. But she told roughly that she cant open the draw. She was laughing and commenting about that to others.There is nothing to comment and laugh for this.What manners is this? First Reliance Fresh Management should teach about the manners to their employees.
Shows how callous and unattentive the Trading Standards office is in India. Shame on the judiciary and retail system in India. How can this country be called progressive when such big shots play foul openly and no one is there to check it. What is the all-so-power MEDIA doing to cover such aspects. No sting operation yet!! Probably so, because they dont expect to make big bucks on such coverage. Call it narrow minded/selfish journalism ot whatever.

But the consumer has to boycott such RETAILING to curb such practices. Let the BIGGIES buckle and collapse under their own weight and size. Thats my advice.

We are going to boycott purchases from Reliance. SO SHOULD YOU!!

Reliance Fresh/Free offers — Free offers not fulfilled

Free dinner set promised for purchasing above 999 by SMS and pamplet. Counter gave a 6 icecream bowl set (reserved for purchase in Rs 599) and said shall replace when stocks arrive. Counter provided phone no behind bill and noted down my details in a paper. Refused to replace when contacted later. Lady manager Ravinder Kaur misbehaved with my wife.

Address:Reliance Fresh, SLF Mall, Sector 30-33, Indraprasth colony, Faridabad - 121003
Phone:[protected]/8

Purchase of Rs 1252.65 on 4th May
Consumer card no.[protected]
my card no [protected].On17.5.[protected]@18.45 I bought Aavin milk @ your shop vide bill no:C1008 #oo56 SO2034 ROO1.but it compleetly spoiled when heate. similler experience met in the last month when bought two cocounets from you for pooja purpose that also been spoiled condition when performing pooja, it is highly affected for my sentiment.Hence I request You dont sell these spoiled product on cheep rate basis It will spoil the image of your good management.Further i request, advice your staff of chrompet to give proper reply, When I callphone no:[protected], simply switch off.
"Complaint against bad practice at newly opned Reliance Super Store."
WE VISITED THE NEWLY OPNED RELAINCE SUPER STORE AT STAR CITY MALL, MAYUR VIHAR, DELHI ON 18.05.2008. THE STORE IS DESIGNED AESTHETICALLY AND ONE CAN GET ALMOST ALL THE THINGS UNDER ONE ROOF. THER EWAS A PROMOTIONAL OFFER OF TWO GIFTS I.E. 5 KG SUGAR (WORTH RS 110/-) AND ONS CASERROLE (WORTH RS 218/-) IF THE BILL AMOUNT IS MORE THAN RS 1499/-. THIS OFFER WAS DISPLAYED EVERYWHERE IN THE STORE AND THE PRINTED PAMPHLETS BEING DISTRIBUTED AT THE ENTRY POINT. HOWEVER, THE GIFTS GIVEN TO US UNDER THE ABOVE PROMOTIONAL OFFER WERE OF RS 94/-(CASERROLE) AND RS 99/-(5 KG SUGAR SUAGR). WHEN A QUERRY WA SRAISED WITH THE CUSTOMER CARE STAFF PRESENT THERE, HE SIMPLY SAID THE PUBLICITY DISPLAYED IN THE STORE HAS A PRINTING MISTAKE AND THE OFFER IS WRONGLY ADVERTISED IN THE STORE. IT IS ASTONISHING TO KNOW THAT RIL CAN DO SUCH A MISTAKE, THAT EVEN AT THE LAUNCH OR THE CUSTOMER CARE EXEC WAS JUST TRYING TO BRUSH OFF THE GENUINE QUERRIES. THIS IS NOT EXPECTED FROM RELIANCE.
i fully agree with this complaint and have same experiance at reliance store in old bowenpally, sec'bad-500009. AND my complaint was not taken care off and the same thing is going on.I THINK ITS HIGH TIME WE SHOULD BE MORE CAUTOUS AND TAKE ACTION AGAINT RELIANCE FRESH COSTUMER CARE SERVISE.

IT IS MY KIND REQUEST TO ALL THE CONSUMERS OF RELIANCE FRESH TO PLEASE GIVE COMPLAINT WHEN NEEDED AND MAKE SURE IT IS TAKEN CARE OFF.

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