Reliance Jio Infocomm — bank deducted amount but recharge not successful.

I had recharged my jio number [protected] for the 399 +10 =409rs plan
On 07th nov 2019 using sbi net banking. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.409 is igahkezfl6.
Imp. Form morning of 8th nov 2019 app is not showing me any transaction history.
Please update my recharge in my mobile or please return my recharge amount
Please resolve immediately.

Repeating the details
Email id : [protected]@gmail.com
Mobile no: [protected]
Date of recharge: 7th nov 2019 08:20pm
Mode of recharge: through myjio app and sbi netbanking
Amount of recharge: 409 rs (399 plan +10 talktime)
Bank transaction id:igahkezfl6
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
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Comments

i posted the same issue here Jio is scamming its' customers . after completing recharge through jio app, money was deducted from my bank and they didn't activate the plan on my number also the jio app is not showing the transaction history done thru it. Their customer support staff keep replying with robotic answers.

https://www.consumercomplaints.inreliance-jio-infocomm-recharge-successfully-completed-but-plan-not-activated-on-my-numbe...

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