[Resolved]  Reliance Life Insurance — Complaint against misguiding, cheating and fraudulent policies sold by Reliance agent

Address:

Gurgaon, Haryana

Dear Sir/Madam, This is in reference with four Life Insurance Policies i.e. Policy No 51666355 &[protected]Reliance Life) & Policy No 01219987 &[protected]Future Generali) that were fraudulently sold by Mr Sanjay Sharma from Reliance Life Insurance & his partner Kashish from the same company. I/My wife had to pay respectively 30, 000/-, 85, 000/-, 81000/-, 87, 000/- as initial premium amount for purchasing these policies. With all due respect i want to state that these policies have been fraudulently sold to me/my wife by Mr Sanjay Sharma (so called Sales Manager Reliance Life Insurance) and his partner Kashish (Customer Relationship Manager). In June (1st week) 2014 i got a call from person name Rohit Sharma (stating that he is calling from GBIC), who explained me that I (arun) am paying a lot of money (from premium paid as part of RLICOL policy[protected] as commission to the agent who sold me the original policy 17801934 and due to lot of complaints against such incidents his office has been authorized by Government of India to come up with a campaign to provide protection to people/customers from such fraudulent//criminal activities from insurance agents. Later, he bring me in contact with person name Mr Sanjay Sharma (Contact No: [protected], Email: sanjay.[protected]@gmail.com) as an ASM) and Ms Kashish (Contact: [protected] as RM) to deal with my issue. Later they explained me that they would be doing Fund Management of my original Reliance policy[protected] and that way they would be able to remove the agent code associated with it & hence this way it would be protected from agent commission in the future. Although later they advised/convinced me that they would need to close this policy as it may not be feasible to remove the agent code (due some technical reasons) and my accumulated amount would be preserved along with company profit against it. Mr Sanjay Sharma further convinced me that i have to purchase some dummy policies for this process to work as Reliance Life Insurance does not allow closing my original policy (i.e.[protected] without opening a dummy policy of the same amount i.e. Rs 30, 000/- . Further they come up with a figure of total Rs 132, 000/- and approximate same amount of profit as part of my original policy[protected] settlement/closing. Later, Mr Sanjay Sharma/kashish convinced me that I would further need to purchase two more policies (from Future Generali this time) i.e.[protected]July 14) &[protected]August 14) saying that the initial settlement (Fund Management) amount i.e. Approx Rs 2, 65, 000/- could not be transferred to my account unless an equivalent amount of dummy policies are purchased by any customer (as part of RLICOL settlement process) & these would later be closed. In September 14, Mr Sanjay called me saying my check for a total of Rs 275, 000/- is ready with him but the settlement department can’t handover the check to me as the amount is more than Rs 1 lakh and i would need some ITR code for getting this amount in my account & it would take two weeks of time to process a new ITR request. Although I was not fully convinced but he forced me to purchase one more (last policy this time) policy for getting the ITR processed else my entire settlement amount would be put on hold. In third week of September, I got a call from person name Prithvi (Contact: [protected], Email:[protected]@gmail.com) who said he is calling from Indian IT department and is taking care of processing my ITR request. In the first week of October, I checked the status of the ITR request with Mr Prithavi and the person informed me that ITR process has been changed and it would now take 30-45 days in processing such request. By now i got a sense that something is not correct here and hence requested Mr Sanjay Sharma to cancel/close all the four policies and i want to just continue my original Reliance policy[protected] but he declined to do so & advised that this can't be done as ITR creation process has already been initiated and I need to wait some more time to get this all settled. Although, i tried requesting/convincing Ms Kashish (so called RM) that i am not in position to continue these policies in future and hence need my money back urgently (by closing these policies) but she advised that i should wait some more time (for ITR to be processed and everything would be settled soon) and later she would close these policies. After a wait of 45 days (as Mr. Prithavi previously advised) i.e. 4th week of october, i got a call from Mr Prithvi that the my name mentioned in the ITR request form is not correct and this need to be corrected and ITR request would then be reprocessed & it would take 1 -2 weeks. Although, by now i realized that there is definitely something wrong here and requested Mr Sanjay Sharma & Ms Kashish to just cancel all my policies but by then (last week October) they had stopped picking my call & I was advised that Mr Sanjay Sharma has been hospitalized due to some accident. Considering that nothing happened/resulted chasing Mr Sanjay/Kashish I raised a complaint to the Reliance/Future Generali customer care services (FG Case No : [protected]) against all these policies & requested them to close the same but I have received no appropriate response from either side till date. Dear Sir/Madam, all this has caused me a loss of Rs 285, 000/- of my hard earned money and i am desperate in need of getting this money back and as such am in much need of your help/advice in getting my hard earned money back as soon as possible. In all the above cases I have made the payment through checks & in favor of FG & RLI respectively. Would request you to have a sympathetic look on my above grievance & take necessary actions. I fully hope that your sympathetic help at this crucial time could help me overcome this financial trouble. Thanking You. Arun Kumar Mob : [protected], [protected] Email : arun.k.[protected]@gmail.com, arun.[protected]@gmail.com