Reliance Retail Limited — Defective Product Received vide Reliance Order No: RDF14817351

Address:	Reliance Retail Ltd, C/O Bidalur VillageThyamangondlu Hobli, Nelamangala Taluk, Bangalore Rural District BANGALORE, KAR 562123
Website:	reliancedigital.in

Recently I purchased a lenovo laptop from your online platform vide order # RDF14817351, and it was delivered to me on 21st July, 2021 by delhivery courier. First of all, you people sent a wrong product (specs not matching as per description given on your website and product received actually), anyhow after calling your customer care, receiving no response, I opened the box and started the laptop.
After using 2-3 hours I shut down the laptop and went home, then I started the same on next morning (i.e. 22nd july, 2021), laptop started giving problems (explanation as below):
Keyboard and touch were misbehaving totally, for example when I open any internet browser and type any letter like letter P, then it takes print command, if I type letter W then it closes the opened window, if I type letter S then it takes save command and so on...

So I complained to lenovo customer care and registered the service request vide case # [protected] (on 22nd July, 2021), today an engineer visited me (23rd july, 2021) and updated some softwares and informed me that the laptop is working fine and left.
When I came back home from the office, started using the laptop again, I faced the same problem as described above.
The Laptop is not working fine at all and it is totally misbehaving.

Request you to take back your faulty machine and issue my full refund.

This is really very embarrassing and disappointing exp. of buying on reliance digital online.