[Resolved] Reliance Retail Limited — washing machine

fcspankaj

from Hyderabad, Telangana

Address:

122001

I bought a whirlpool 6.2 kg fully automatic washing machine (Model no.-tl sw dc62 wne) on 18/05/2018, since installation it has problem in water cencer. I made complain to customer care on 14.07.2018 and his technician visit on 16.07.2018, he found the problem in water censor and advise it will be replaced soon as soon as we got the parts.
Now, story started…after 3 days i started call to technician but he did not respond properly, his attitude and response was very frustrated. Now, i start calling to customer care of reliance digital continuously, but inspite of several calling till date 28/07/2018 my problem is as it is.
My request to all, kindly do not purchase product from reliance digital and reliance retail. Reliance has no service centre and its technician is road chap.

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Jul 28, 2018

Complaint marked as Resolved

NOT RESOLVED MY PROBLEM

Reliance Industries customer support has been notified about the posted complaint.

Jul 28, 2018

Updated by fcspankaj I bought a Whirlpool 6.2 KG fully Automatic washing machine (model no.-TL SW DC62 WNE) on 18/05/2018, since installation it has problem in water cencer. I made complain to customer care on 14.07.2018 and his technician visit on 16.07.2018, he found the problem in water censor and advise it will be replaced soon as soon as we got the parts.
Now, story started…After 3 days I started call to technician but he did not respond properly, his attitude and response was very frustrated. Now, I start calling to customer care of reliance digital continuously, but inspite of several calling till date 28/07/2018 my problem is as it is.
My request to all, kindly do not purchase product from Reliance Digital and reliance retail. Reliance has no service centre and its technician is ROAD CHAP.

Jul 30, 2018

Updated by fcspankaj Today on 30.07.2018, reliance digital technician visited my home and
thrice times since 16.07.2018 investigatin the problem. As i have
earlier told you that your technician and service providing team is
"WORTHLESS."

Reliance Digital have provided me defective and sub standard and
manufacturing defect goods which are beyond the technician to make the
default good.

I warn you that inefficient technician again and again try to repair
the washing machine which deteriorate the useful function day by day.

I again request you to replace the washing machine with new one.
Because i have not used newly washing machine for 10 days.

"PLEASE REPLACE THE DEFECTIVE WASHING MACHINE."

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Comments

Whirlpool India Customer Care

from Delhi, Delhi

Dear Customer,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.