Renault — HORRIBLE SERVICE - INSURANCE RENEWAL

Hello,

Would like to share my horrible experience in renewing Car Insurance with Trident Renault - Bangalore.

It was indeed a very very bad experience in getting renewal of my car (Duster - KA-05-MM8843) with Trident Renault - Bangalore.

Had to call up Trident Automobiles several times. After several calls received quotations.

I requested for the value of the vehicle to be insured at 9, 07, 000/- for which I received quotations for 3 insurance companies. Then I selected HDFC Ergo - for which Insurance quoted was about 12, 000/+ (quotations are with me).

Later, Mr.Prabhu representative of Trident turned up and collected the cheque on 30/3 along with previous insurance & RC Book copies.

Till 11/4 - I did not receive any information or communication as to the status of the renewal not even received cove note / receipt etc.

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />After several calls which I had to make to Trident Team. Later after pleading and shouting; then they forwarded the contract
copy on 11/4/2015 and confirmed to me that Policy will be sent to the address as per RC
Book within 5 working days.

After "N" number of telephone calls to Trident and shouting on 27/4 - I received the Insurance Policy.

To my surprise the value of the car was 8, 49, 000/-

It is surprising the quotation was for 12, 000/- for IDV of 9, 07, 000/- but they collected INR 15, 289/- for an IDV of 8, 49, 000/- which I feel is cheating.

Can anybody look into this and correct the policy / refund the excess taken &amp; apology for the bad service.

Further I was threatened and advised not to go for any insurance other than the ones suggested by Trident.

Can somebody set right urgently.

Annoyed customer,
K Lakshmi Prakash
Mob: [protected]
Email: [protected]@gmail.com

I will call you later today.
Trident Renault is cheating and blackmailing as you said they force you to buy only from them as all Renault dealerships held only by them - which is unfair business practises.

I am a commercial insurance consultant and taking action against them and will try my best to resolve your issue. I know how to and where to, however the system is so delaying as Car Dealers blackmail insurance companies and many a time if not careful even charge more, which is illegal and Unfair Trade Practise. I will be putting up the details of the action on several counts on the web soon via Consumer Action Group -Insurance (CAG-i)

If you know of others who have been cheated by Trident Renault, Honda, Chevrolet, Hyundai do let me know, with copy of insurance and explanation via email. Any other dealers if suspect, too forward to me.