Reserve Bank of India [RBI] Complaints & Reviews

Dear sir, i have applied for a loan from canara bank, koramangala branch. I am facing a typical problem. I want to get a view why this is being allowed and rationale behind this decision.

Problem: the construction has just began and will take 4 yrs to build. I am loan applicant and bank force me to take insurance for natural disaster protection towards flat. It will cost me 18000/- additionally. Why i have to take this protection cover. Why not bank force the builder to safe guard customer till handover is done? This cost i can choose when the house is handed over to me. Why everything is forced on poor consumers and not the big builders. Did the bank ask the builder for insurance against natural disaster in this tri-partite agreement. If not why? If yes, builder has protection cover, is this double protection or officials taking the commission for such insurance offering?

I expect an answer from central bank unlike the anarchy mindset of public sector banks.

Dear sir, i was in jakarta (Jndonesia) since last one year due to this i could not diposit old notes of 500 and 1000 notes for exchange in new indian currency notes worth 8000 rupees.
I have just reached pune on 5/10/2017.
I am 76 years old indian citizen of india. I request you to allow me to diposit this old notes in any of bank sugguested by you in pune or mumbai to get exchange.
Thanks
Pawan kumar jain
A3 /10 mahesh paradise aundh pune
E-mail :[protected]@gmail.com

We have been banking with citi bank na. Our account [protected] with them has been already closed. We keep getting reminders from citibank na trade centre without any address. We have submitted the bill of entries at d. N. Road branch. As the account is closed. There is no relation ship manager with whom we can interact.
Since this a matter related to foreign exchange, we want to resolve the same as earliest as possible.
Thanks & regards
Prafulla v. Joshi
Cgu logistic ltd.
[protected].
[protected]

Raud by bajaj finserv lending pitampura branch, new delhi. They have taken an amount of rs 1 lakh 35 thousands in the name of sanctioning loan in the name of insurance, credit charge and noc. When i step back and asked to refund money they are saying to again i have to deposit rs 25, 000 to refund money. Sir i am also giving the nos of such fraud executives. Puja sharma -[protected], dipti -[protected]. Prativa -[protected]. Kindly help. Save innocent people. Pl help.

Sir, i have received a call from through [protected] by unknown parson who introduced himself as sbi atm worker and asked atm detail saying that my atm is blocked, whether i want to unblock?
Such call i had received before 6 month too.

So sir, i request your honour kindly to take action against such fake phone calls.

With regards

Bhupen ray,
Kokrajhar, assam.

Today morning i have got a unknown number ([protected]) call. He is told me your atm card is block form today. This is verification call from bank. I replied which bank i have 4- 5 bank which atm is block, he told me information not available if you want to reopen this card than. Please give me some question answer. I m say yes. Then he is asking me about atm card information like. Card number, validity date, and bank name, cvv number. Etc. I know this is a fraud call.

Thanks and regards

Umesh tandale

I submitted specified banknotes worth of rs 12500 on 21st feb 2017 at rbi chennai (Receipt no che 006285). I have contacted them several times (Email, phone calls, even in person), yet that amount to be credited inmy account. Everytime i have given various false responsesand also ask numerous documents but no credit of my money. I would like to lodge my complaint against this unneccesary delay in getting my money. I appreciate if there is any positive action taken against this complaint and hoping this issue gets resolved quickly.

Sincerely
Amarnath k k

Honourable sir
I have adjusted my housing loan account with lic housing finance ltd but even after lapse of 15 days i have not been returned back the mortgaged deed.
Kindly instruct the liable authorities to return back the property deed at the earliest.
The details of the account are given hereunder
Name – nandkumar banhani
A/c no. [protected]
Application no.12211543/[protected]
Branch – south tukoganj indore (Mp)
Add - 115 indrapuri colony indore
Pin 452017
A/c adjusted on 22/09/2017
Mob [protected]

With best regards

Nand kumar banhani

Dear sir,
I am dhiraj kumar sharma had conducted neft transaction through sbi (Ac no;[protected]) for an amount of 6500 rs on 0-sept-2017 to hdfc bank ac no.[protected]. Until now amount has no been deposited & i have contacted sbi several times regarding this issue but they failed to resolve the issue. I kindly requset you to resolve the issue & help me to get my 6500 rs back

Neft transaction

I applied for a personal loan to this company and initially they accepted and issued me sanction letter. After this they asked me to deposit rs 8200/- as security amounts which wil be refunded in next 3 months.. When submitted this amounts in provided account. They kept quite and after a few days they again started asking for 10, 200/- to deposit as an additional bank charges.

Then i realized that i am caught in banking fraudulence and refused to pay. Also i asked them to refund my rs 8200/- in my account immediately. They became non-responsive. Once mr mahesh sharma and mr rajveer singh replied that on 4th september they will transfer the money. But it never happened even till today. I found that there is a team of 4-5 fraud people. The address is as follows:

United india finance
Head office 19, dlf square,
Jacaranda marg, dlf city,
Phase ii, gurgaon, pincode:122002
Email: [protected]@unitedindiafinance.com (On this email all correspondence took place)

Name of persons:
Mr gaurav ahaluvalia, manager,
Mr mahesh sharma
Mr. Rajveer singh

Account details in which i had deposited the security amounts:
Name:-mr arun a/c no:-[protected]
Bank : union bankifsc code:-ubin0551775

So i request you to please help me in recovering the my amounts which i have paid and punish these cheater.

Sanjaykumar

I got a call from [protected] asking about atm pin or otherwise my card will lock. I know it is a fraud call and told him i'm going to complain. But he challenged me to do so as soon as possible and i cut the call. Plz take action soon.
He spoke in malabar tamil but i can understand he don't know that and he is a pure tamil guy. I'm using my atm card only in my university at tanjore and lot of people in my university are getting these type of calls.

I submitted currency in 500 and 1000 rupee denominations amounting to rs. 13500 on february 10, 2017 at rbi chennai. Receipt number is che 4746. I have tried eliciting an answer from the department concerned by making innumerable phone calls in the last 6 months. Mostly my calls go unanswered and when someone does reply i am given promising replies first. Then i'm informed that my bank has to give my kyc update. That i'm told has reached, and that i can expect the amount to be credited anytime soon. How much longer will this take? And who is going to give a truthful answer.?

I, manohara m (Mob: [protected]) recently succumb with my citi bank credit card fraudulent transactions on 07th feb, 2017 5:15 pm ist.

Current situation:
—
As digital india adoption is growing, social engineering on people bank credit/debit card account details increasing for fraudulence.

The fraudulent team using bank card details for online transactions on wallet services soon your card details got shared/accessed. They exhaust your credit/debit card per day transactions limits by making immediate multiple transaction within 10-15 mins.

The banking erp risk management system (Like: citi, sbi bank etc.) is not fool-proof enough to identify or alert either the transaction doing person or bank risk/care team on those malicious transactions carried-out on your behalf.

There are large number of police and cyber cell complaints laying across india.

I did noticed/received report from payment gateway team, my citi bank credit card is used for 8 different transactions with 5 different vendors (Ccavenue, payumoney, oxigen wallet, freecharge etc.), soon my card details were stolen through social engineering. These transactions were happened within 10-15 mins as malicious team got my citi credit card details with otp information through social engineering.

Citi bank technical support team confirmed over conversation, they don't have any system that checks users source (Ip) address during online transaction using credit/debit card.

Suggestion:
—
I suspected there are multiple people on the fraudulent team carried out transactions on my behalf because one of the malicious person still over phone conversation (Who is involved in social engineering) with me while these transactions are happening in parallel.

I started thinking "why citi bank risk system failed to generate immediate alert on these fraudulent transaction, if my assumption correct where multiple people made these transactions on my behalf from different sources/physical computers" i thought a while this could have been the loop-whole or not a fool-proof within banking risk system for online transactions could have been prevented/saved so many people’s money and police processing across india.

I requested ccavenue risk team to share user transaction details on my citi credit card and from their report it’s been clearly identified 3 different people/users transacted over mobomoney merchant.

I raised concern to citi bank risk management and challenging them their bank online transactions are not 100% fool-proof. I did suggested citi bank these fraudulence can be prevented by validating person source (Ip address) for further truth. Let say 3 different persons transacted over ccavenue payment gateway using same citi credit card details (In this case mine), payment gateway can provide source of person to bank and bank can scrutiny after the transactions complete to validate, transactions happened over credit card of the person is from same source of ip or different. If it is different send alert to bank, payment gateway and card holder something fishy so, further scrutiny require, rest of the things in fall in-place.

Benefits:
This could be the patent solution for banking system (Like: citi, sbi etc.) to enhance their risk system security on fraudulent online transactions through credit/debit cards.

Enhanced security and intelligence integration within banking risk system.

Credit/debit card holders will still be relaxed from social engineering attacks or card lost scary incidents.

Trust and next level for digital india.

Police and legal department interference can be nullified.

Note:
Citi bank is not interested to investigate genuinely even though police complain furnished. Police worry about expense incur as fraudulent people from remote region.

I am attaching here high level proposal of banking erp security system modification that could prevent such fraudulent discrepancies.

Thanks & regards,
Manohara m

Sir i am having my saving bank account no [protected] in the name of ramavtar asiwal with bank of baroda bhicka ji cama placenew delhi. I am senior citizen and pension was credited in the account but on 27.09.2017 rs 23058.06 (Total amount with bank commission was rs 23547.80) was debited on 27.09.2017 by online tran ction vide trn id no pgdr/gwr/tele sales cap/27.09.2017/13.48 pm fraudantly. I immediate block the card and lodge fir in police station at delhi on 27.09.2017 and has requested the chief manager, bank of baroda, bhicka ji cama place new delhi to lodge the complaint in dcrs menu (Fraud) and complaint was registered on 27.09.2017 and request the bankto credit the amount in my account as per your circular. Rbi/2017-18/15 dbr. No. Leg. Bc.78/09.07.005/2017-18 july 6, 2017 i have submitted all papers to bank as well as their bobcards ltd, jogeshwari east mumbai. 10 days has already lapsed but amount not credited in my account. Pls intervane in the matter and give the direction to bank to credit the amount rs 23547.80 in my account no [protected]. Thanking u

According to your file record; your payment is categorized as: contract type:
Lottery/inheritance/undelivered lottery fund from world bank.
The reserve bank of india new (Rbi) governor, dr. Urjit r patel and ban kin-moon secretary-general of the united nations met with the tax committee on finance rbi mumbai/delhi branch. Regarding unclaimed funds, which have been due for a long run, at the end of the meeting (Rbi) governor, dr. Urjit r patel mandate all unclaimed funds to be released back to the beneficiary, stating that it is an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations. Therefore, we are writing this email to inform you that (4 crore, 76 lakhs india rupees) will be release to you in your name, as it was committed by new (Rbi) governor.

On 18/09/2017 by mistake i deposited my check in sbi credit card box, in sbi vasundhara ghaziabad sector 15 branch. Check was of yes bank, name on check - kailash soni, check number - 051268, date of issue - 12/09/17. Amount 56126.
I contacted to manager he said that this department is not under them people of credit card department come open box and take all check to their place. Then i ask to one madam of credit card department she was seating at the counter she said i am not aware of anything i dont know anything about were they go or anything else name of madam kanchan contact number-[protected].
Then i contacted to other people of that department they all are telling me to contact someone else and giving me their contact number. Then on 29/09/2017 mr happy singh told that i have check and i will deposit it in bank, then next i called him he told i have deposited it in bank and now after that day he is only making excuses and today on 06/10/2017 he is telling that the check has been misplaced
Contact number of people are
Nadeem [protected]
Satish [protected]
Happy singh [protected]
I request you to solve my problem as soon as possible and help me to find my check as soon as possible and to take strict action against happy singh.

Thanking you
Kailash soni
Contact number [protected]

Respected sir,

Greeting for the day.

I would like to inform you that, i vijay tiwari from jaipur (Rajasthan). I want to bring this into your kind attention that my matter is that personnel does not provide right guidance. I took a loan from icici bank branch (Vaishali nagar, jaipur, rajasthan) in which i had received home loan in which the rate of interest is not fixed on that time but they told me that my loan of interest is 09.50 % and i agreed in 2007, then on 2009, i mailed to cooperate bombay to see and want to reduce my loan so that time they assured me or replied me and told me that if i pay extra amount around 10000.00 rs as a fixed amount completely then my loan will be 9.25% and the interest of the loan will be reduced which is absolutely fixed in 2009. They also give me slip or guaranteed papers which i have and also sending you below i have fulfilled all conditions as demanded by your bank staff on behalf of that in 2017 which is till now my fixed amount and the remaining loan is made one lakh ninety thousand under my observance. So i went to bank to check my loan status and want to finish my loan from bank but they told me that my remaining loan price is 2.69 lakh and it is absolutely wrong and even they proove me wrong that they have did not promise me or not pay any money from my side and my remaining amount is 2.69 lakh. I am literally not satisfied with that it’s not good and totally worthless. I mailed you twice and your managers and staff members so many times and not taking any positive response from your side so at last i mailed you and it is totally disappointed and shameless thing from a reputed bank doing these types of things and doing irrelevant works or not saved any documents in bank.
Mam i again request you to please look into my matter either i will take some other option from court and send a notice to icici bank for this inconvenience. I have all the proofs and documents which i sanded you below and i hope you assured me to take action against my complaint surely. I request you take appropriate and necessary action as soon as possible and warn them to provide me service that i deserve and guide me what should i do.

Kind regards,

Vijay tiwari
Stewarding manager
Rambagh palace
_
Bhawani singh road
Jaipur – 302005, rajasthan, india
Tel: +[protected] / 6671234
Fax: +[protected]
https://taj.tajhotels.com/Rambagh-Palace

[protected]@mwhpr13mb1597. Namprd13. Prod. Outlook.com
Created on: 4 october 2017 at 08:49 (Delivered after 8 seconds)
From: rbi bank
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Subject: dear winner:_your final payment details of your winning prize:_rbi bank urgent notice...:
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Sir
On 7th february 2017 i have deposited old currency notes for exchange but till date the amount has not been credited to my bank account. When the note ban became effective from the first week of november 2016 i went to the bank for exchange of notes but there was so much of rush for the first 3 days that i had to come back without being able to exchange the notes. Thereafter i left for us on the 14th november 2016 for 2 months. After returning from us i went to rbi for submission of rs.15000/- old notes for exchange, but till date the amount has not been credited to my account. I therefore request you to kindly look into the matter and expediate credit of the amount to my account.
Thks and rgds
Vashali sadarangani. Receipt no.15 date 7/2/2017.

Axis loan account number: phr[protected]

I got home loan from axis in 2014 and paying all emi regularly but axis never reduce interest rate when rbi reduce quarterly base. Recently i visited axis home loan department in jun 2017 for reduct my home loan interest rate and axis asked me rs.2, 500/-+ service tax. I paid same amount for reduce interest rate.

Now a days – most of bank has cut interest rate and i asked to do same to axis but they are again asking again rs. 2500+ 18% gst for reduct interest rate. I got below reply from axis.

Could you please help to reduce home loan interest?

As per our records, your loan current rate of interest is 8.50%.

Please find attached repayment schedule for your reference.

As per mclr, the rate of interest will be revised once in 6 months. As you rate of interest has been revised to 8.50% on 10/07/2017. The same will be revised automatically post completion of 6 months i. E 10/01/2018.

However, we have an offer to reduce your rate of interest to 8.4%, where you will need to pay a nominal charge of rs. 2500+ 18% gst.