| Address: Raigad, Maharashtra, 410206 |
Sub: compliant against bajaj finserve lending (Bajaj finance limited)–reg.
Sir
I, shri rajesh s kamble, have a loan account with bajaj fin serve lending (Bajaj finance limited). I also have platinum emi card with card no[protected]. My customer id is – 9294430.
I had earlier purchased a washing machine on loan with the help of bajaj fin serve lending, the loan amount of which was cleared in due time by me.
I then took a loan for led tv, costing rs 41915/- approximately, for which i made a down payment of rs 10000/- and a loan from bajaj fin serve of approximately rs 31898/-. For this loan, i was informed that i will have to pay in 14 instalments of rs 2300/- approximately each.
In february 2017, i noticed that such instalments ought to have been finished since a period of 20 months has elapsed bynow and the emi has been regularly debited from my account. Surprisingly, i have checked my account details to find that 33 instalments have been debited from my account and a sum of rs 64, 795/- is also debited till now from my account by way of such instalments.
I called bajaj fin serve lending customer care centre in order to understand the status of my loan account, the customer care center responded to me after holding on to the call for 18 min. They questioned me for verification and verified everything and after that asked me, if i have a loan account with them and if so what was its details. I was surprised to know what and why they were verifying everything, if bajaj fin serve lending customer care centre did not have any such loan account details with them. After thier internal check up, they replied that i have no loan account with currently existing loan with them.
After my self scrutiny, i observed that against the bajaj fin serve lending loan of rs 31898/- approximately an amount of 64795 /- has been debited from account by way of 33 instalments as per bank statement attached from june 2015 till febuary 2017. No intial / account opening / welcome letter about this laon has been issued to me by bajaj fin serve lending, informing me the actual loan amount, the emi amount and the no of instalments that i need to pay. I am therefore not in a postion to give more details. I also noticed that bajaj fin serve lending has started debiting an addfitional emi of rs 1599/- suddenly from my account without informing me or without my valid permission from jully 2016. No information about my loan has been granted to me on my request by bajaj fin serve lending. After deducting the principal and interest, bajaj fin serve lending has not informed either in writing or verbal that the said loan amount has been closed, instead they have continued with illegal and illegitimate deduction of emi from my bank account. Such an illegitimate amount has been debited from my account causing hardship and harassment to me. For the above said, i request to you to order the proper authority i. E bajaj fin serve lending to return me the excess amount so debited from my account with applicable interest as per rules. I also request you to initiate proper action against the said company under relevant rules. I also request you to charge a penalty appropriate to their actions of 1] not issuiing intial / account opening / welcome letter about this laon and not informing me the actual loan amount, the emi amount and the no of instalments that i need to pay. 2] deduction of additional emi without my valid permission, 3] continuation of illegal and illegitimate deduction of emi from my bank account, 4] misappropriation of my loan account, and for 5] causing hardship and harassment to me.
I request to cancel their licence for about act of cheating, harassment and causing hardship to me and levy correct penalty on them and direct the company to reverse the excess and illegal funds collected from me with proper interest within a period of 30 days and on non-compliance of the said request / order, levy them a stronger penalty for cheating common people as a public limited company.
I also request manager axis bank to stop emi deduction in favour of bajaj finance from salary ac[protected] with immediate effect.
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Mar 01, 2017
Updated by rajesh2774 action pending from bajaj finance, not ready to give interest on money excess taken by them. please advice further action