Samsung — Complaint on service center | |||
Complaint on service center R-Logic Technology Service I have went to service center [protected] with my broken glass (Samsung Galaxy Core Prime) with proper working condition and adviser has given me estimation of Rs. 3000 for replacing the same. After some time one of the technician has told me that if we open the device I will be charged for another 1500 additional, I also agreed for that so they have opened the device in front of me and replaced the broken glass but he was failed to reusable and he called other technician and they both went inside with the device and came back after one hour and now told me my device has a problem with display screen even, and immediately he changed the estimation to Rs. 8500/-, the problem here when I was given the device on their hands display was there and service adviser has given me estimation for glass and some other material but not display screen because that was fine. I thought for 9799 () device there is no point spending 8500/- so I have asked them my device back with previous condition but service adviser is asking me 6500/- as a charges to give it back (without any repair ). with previous condition. And the Manger is talking to me harshly without any responsibility, he wanted to handover the device back. Hope you understand my concern, because of your technicians I lost my device display and there are not ready to take blame on them for the incident. so kindly look in to this and give me the justification on this. I am attaching my Mobile bill(Big C store) and Authorized service(Service center [protected] R Logic Technology Services P Ltd.) center acknowledgement receipt along this, the device is still with service centre. Samsung Authorized service centre, - Acknowledgement Bill No. [protected] R-Logic Technology Service, Jyoti Elegance, Plot no 54/57 & 40 Hyderabad -81. Big C Mobile purchase, Ameerpet, Hyderabad-38. Bill No. SI/AMP3/8613 Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Team,
I Purchased a Samsung Galaxy J-7 Mobile from M/s Pai International, Lingampally Hyderabad on 11/05/16 by paying Rs. 14300/- Bill No. MADH-802 on[protected]
Mobile Details
IMEI 358158/07/812971/9
Battery – EB-BJ700CBN S/N BD1H316AS/2-B
I was using the mobile till Yesterday[protected]. Yesterday at around 4 PM phone suddenly got switched off and I was unable to restart. I checked Samsung Website and found below authorised service center address
R-Logic Technology Services, Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081, Tele: Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081
Today I visited this Service station at 1 PM and I was given a token of 92. Waited around 2 hrs for my turn. Though there are 12 work stations found workers only on 3 seats may be cost cutting. Got my no at around 4 PM. I explained this issue and what I heard was unbelievable. The guy told me that battery got damaged. When I inquired how ? as I purchased 2 months back and am using this for calling only that too very minimal. What he told was company stopped the production of this type battery so they don’t have in stock and will not be available. He suggested to return my mobile along with Bill, warranty card, One ID proof, and a cancelled a cheque they will initiate refund for the money I paid for the phone. When I inquired is there any issue with phone or is the issue with battery not received any revert. I requested for a complaint No after so much discussion with 2-3 people he told me to give the phone and will get the battery get replaced within10 days. Don’t know within that 10 min Samsung decided to manufacture that battery again. Seems they have the stock don’t want to give free… Is this the warranty you offer to customer ??. I not agreed to hand over my phone. After so much argument filled one PO form and was not ready hand over the a copy of the same to customer who filled the details. Given PO no. or written in sheet of paper as PQ[protected], also written on the paper some bill no. [protected]
My fate I decided to buy a SamSung phone…. and trusted your warranty card… and your so called authorized service station.
I NEED THE PRODUCT I PAID OR MY MONEY BACK. ELSE I WILL PUT THIS ALL ON YOUR WESITE, BLOGS, PARTNER SITE AND WILL PUBLISH IN PAPER ALSO.
YOU CAN ALREADY CHECK YOUR CEOS, EDs, YOUR FACE BOOK, TWITTER, GOOGLE HANDLA, INDIAN CONUMPER COMPLAINT SITES
DON’T MAKE CUST FOOL…….BY GIVING THIRD RATED CHINEESE ITEMS
I Purchased a Samsung Galaxy J-7 Mobile from M/s Pai International, Lingampally Hyderabad on 11/05/16 by paying Rs. 14300/- Bill No. MADH-802 on[protected]
Mobile Details
IMEI 358158/07/812971/9
Battery – EB-BJ700CBN S/N BD1H316AS/2-B
I was using the mobile till Yesterday[protected]. Yesterday at around 4 PM phone suddenly got switched off and I was unable to restart. I checked Samsung Website and found below authorised service center address
R-Logic Technology Services, Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081, Tele: Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081
Today I visited this Service station at 1 PM and I was given a token of 92. Waited around 2 hrs for my turn. Though there are 12 work stations found workers only on 3 seats may be cost cutting. Got my no at around 4 PM. I explained this issue and what I heard was unbelievable. The guy told me that battery got damaged. When I inquired how ? as I purchased 2 months back and am using this for calling only that too very minimal. What he told was company stopped the production of this type battery so they don’t have in stock and will not be available. He suggested to return my mobile along with Bill, warranty card, One ID proof, and a cancelled a cheque they will initiate refund for the money I paid for the phone. When I inquired is there any issue with phone or is the issue with battery not received any revert. I requested for a complaint No after so much discussion with 2-3 people he told me to give the phone and will get the battery get replaced within10 days. Don’t know within that 10 min Samsung decided to manufacture that battery again. Seems they have the stock don’t want to give free… Is this the warranty you offer to customer ??. I not agreed to hand over my phone. After so much argument filled one PO form and was not ready hand over the a copy of the same to customer who filled the details. Given PO no. or written in sheet of paper as PQ[protected], also written on the paper some bill no. [protected]
My fate I decided to buy a SamSung phone…. and trusted your warranty card… and your so called authorized service station.
I NEED THE PRODUCT I PAID OR MY MONEY BACK. ELSE I WILL PUT THIS ALL ON YOUR WESITE, BLOGS, PARTNER SITE AND WILL PUBLISH IN PAPER ALSO.
YOU CAN ALREADY CHECK YOUR CEOS, EDs, YOUR FACE BOOK, TWITTER, GOOGLE HANDLA, INDIAN CONUMPER COMPLAINT SITES
DON’T MAKE CUST FOOL…….BY GIVING THIRD RATED CHINEESE ITEMS
I don’t where is wrong and who is wrong ..recently i have checked my old phone which had the battery complain for a long time so used it as backup phone and looked Now for suitable battery To fix the battery complaint but found the same serial number battery was offered to some one in this above complaint, mine also Original
How Samsung offered same serial battery for 2 different phones of serial is unique whose one is duplicate
Check out the serial number On my phone
S/N BD1H316AS/2-B
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How Samsung offered same serial battery for 2 different phones of serial is unique whose one is duplicate
Check out the serial number On my phone
S/N BD1H316AS/2-B
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I Purchased a Samsung Galaxy J-7 Mobile from M/s Pai International, Lingampally Hyderabad on 11/05/16 by paying Rs. 14300/- Bill No. MADH-802 on[protected]
Mobile Details
IMEI 358158/07/812971/9
Battery – EB-BJ700CBN S/N BD1H316AS/2-B
I was using the mobile till Yesterday[protected]. Yesterday at around 4 PM phone suddenly got switched off and I was unable to restart. I checked Samsung Website and found below authorised service center address
R-Logic Technology Services, Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081, Tele: Plot No. 40-43 & 54-57, Jyothi Elegance, Below Utsav Restaurant, Phase -3, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081
Today I visited this Service station at 1 PM and I was given a token of 92. Waited around 2 hrs for my turn. Though there are 12 work stations found workers only on 3 seats may be cost cutting. Got my no at around 4 PM. I explained this issue and what I heard was unbelievable. The guy told me that battery got damaged. When I inquired how ? as I purchased 2 months back and am using this for calling only that too very minimal. What he told was company stopped the production of this type battery so they don’t have in stock and will not be available. He suggested to return my mobile along with Bill, warranty card, One ID proof, and a cancelled a cheque they will initiate refund for the money I paid for the phone. When I inquired is there any issue with phone or is the issue with battery not received any revert. I requested for a complaint No after so much discussion with 2-3 people he told me to give the phone and will get the battery get replaced within10 days. Don’t know within that 10 min Samsung decided to manufacture that battery again. Seems they have the stock don’t want to give free… Is this the warranty you offer to customer ??. I not agreed to hand over my phone. After so much argument filled one PO form and was not ready hand over the a copy of the same to customer who filled the details. Given PO no. or written in sheet of paper as PQ[protected], also written on the paper some bill no. [protected]
My fate I decided to buy a SamSung phone…. and trusted your warranty card… and your so called authorized service station.
I NEED THE PRODUCT I PAID OR MY MONEY BACK. ELSE I WILL PUT THIS ALL ON YOUR WESITE, BLOGS, PARTNER SITE AND WILL PUBLISH IN PAPER ALSO.
YOU CAN ALREADY CHECK YOUR CEOS, EDs, YOUR FACE BOOK, TWITTER, GOOGLE HANDLA, INDIAN CONUMPER COMPLAINT SITES
DON’T MAKE CUST FOOL…….BY GIVING THIRD RATED CHINEESE ITEMS