Samsung — deficiency in service push sale by shree krishna service centre serampore

That i had purchased one mobile hand set samsung j6 plus bearing its imei no. [protected] from reliance retail limited, sheoraphully, kolkata, west bengal for a total sale consideration of rs. 15990/- vide bill no. [protected] dated 02/10/2018.

That the above said mobile handset was working smoothly from date of purchase and on 03/09/2020 feel some display flickering issue (Display was disappearing automatically in between video call but after some time again coming back) for which i personally meet with reliance retail limited, sheoraphully to repair the same then they told that the shree krishna services, srirampore, hooghly is the authorized service centre of samsung and said mobile handset will be repair there, hence, i mate with shree krishna services srirampore on 04/09/2020 to get repair the said mobile set.

That on 04/09/2020 i visited shree krishna services token no is ws002 and staff said that expense will be rs. 3500/- and kept the said mobile handset for repairing and for removing the defect of the said mobile handset against request no [protected] and assured that repair the said mobile set as soon as possible and it will work properly.

That on 04/09/2020 afternoon shree krishna services staff inform me to collect the said mobile as it has been repaired and working fine.

That on 05/09/2020 i visited shree krishna services centre, there mr. Vijay dhanuka hand over the mobile stating that display has been changed, now problem totally resolved, display problem is under warranty for next 3 months and collected rs. 3044 from me by invoice no.[protected].

That returning home same day when find that problem not solved next day on 06/09/2020 again visit at shree krishna services centre as my display was under warranty and problem not resolved. That my utter surprise they told that to resolve the said mobile problem more rs. 9 to 10 thousands need to deposit and on demand they shared me an estimate on amount of rs. 8293/-.

That its already mention that the said mobile price is rs. 15990/- and in total my repairing expense was crossing rs. 13000/- so asked to refund rs. 3044/- submitted as display fitting cost but shree krishna services centre denied to return without any explanation.

That service centre shree krishna services to fulfill personal monetary interest and to complete mobile parts sale target unfairly pushing mobile parts to customer in piecemeal basis with out any clarification. They changed the said mobile display by invoice no.[protected] without any testing whereas phone display was not defective.