Samsung — Faulty LED 32 Inch Television-Replacement of Display UA32F5100 | |||
This complaint is regarding my Samsung LED Television which I had purchased on on June 2013. The model number is UA32F5100. The two previous complaint # are: [protected] & [protected]. In the span of one year during the warranty period, the display of the television went blank and had to be replaced twice. This was done during the warranty period. However, now the third time, the display has gone blank in a span of 15 months. The service engineer who visited me previously clearly told us that it was a faulty product. I have registered a complaint with samsung customer care centre but they are not replacing the screen and are charging me 12500 for it which I AM NOT GOING TO PAY. I paid 35700 and purchased the TV and within 15 months the TV has stopped working. I checked in google, online consumer forum and also with several customers who have purchased this TV and all of them have complained about this product and said it is faulty and the company is cheating customers. I want the service team to immediately replace the display/screen FREE OF COST and to provide a solution ASAP. failing which I will reach out to the media against Samsung and will also have to file a suit at the Consumer Redressal Forum for fraud and claim compensation. Hence, I request you to kindly look into this matter and resolve the issue at the earliest. Was this information helpful? | |||
 11 Comments | |||
Comments
I have also purchased Samsung LED 32" 5100 (model no:UA32F5100 ) on[protected] . After expiring warranty period on 15 Aug 2015 my TV suddenly starts ON OFF. After registering complaint with Samsung Service center(#[protected]), Technician came and check and he said panel not working and need to be replaced. Total estimate is 17000.My TV usage is not heavy, watching only on week end and I have fuse circuit in my home to prevent from voltage fluctuation. If i would watching TV regularly this problem might came before warranty expiration.I checked in google, online consumer forum and also with several customers who have purchased this TV and all of them have complained about this product.
Reply
I have also purchased Samsung LED 32" 5100 (model no:UA32F5100 ) on[protected] . After expiring warranty period on my TV suddenly starts ON OFF. After registering complaint with Samsung Service center Technician came and check and he said panel not working and need to be replaced. Total estimate is 17000/-INR .My TV usage is not heavy, watching only on week end and I have fuse circuit in my home to prevent from voltage fluctuation. If i would watching TV regularly this problem might came before warranty expiration.I checked in google, online consumer forum and also with several customers who have purchased this TV and all of them have complained about this product.
Hi Dears,
I have a same UA32F5100 model LED TV and purchased in 2013 for 33k. And before two days in running condition its video output / display stopped working and only audio is working. After checking at Samsung service center, they said its LED panel damaged so you have to replace it & it will cost me for 17000/- & also they offer me other panel with cost of 8000/- Rs .
So this is really faulty slot of Samsung which stops working with out guaranteed useful life of device. So please make a group of member and fight for right. Please contact to make a group -[protected].
I have a same UA32F5100 model LED TV and purchased in 2013 for 33k. And before two days in running condition its video output / display stopped working and only audio is working. After checking at Samsung service center, they said its LED panel damaged so you have to replace it & it will cost me for 17000/- & also they offer me other panel with cost of 8000/- Rs .
So this is really faulty slot of Samsung which stops working with out guaranteed useful life of device. So please make a group of member and fight for right. Please contact to make a group -[protected].
i have also faced same problum. customer care are not doing anything
I have purchased the Samsung TV model :- UA32F5100ARMXL, As soon as its gone out of warranty suddenly one day it stopped working. Called Samsung technician and he said panel not working and new panel will cost Rs. 15000.
If there is Samsung customer forum where I can complain.
If there is Samsung customer forum where I can complain.
hi
I have purchased SAMSUNG UA32F5100 which pusrchsed on Diwali 2013, 4 day before ( 10.06.2017) automatically display is on & off very 10 second, so i though D2H cable problem. next complete display not working only sound is coming.
I have registered a complaint with samsung customer care with complaint no. [protected]dt.12.06.2017. after 2 days Samsung engineer is visited my place and open tv back cover and stated that your TV panel is gone and
Need to replace with cost Rs.16500/-. and he took 690/- visiting charges
this is my 1st led purchased from Samsung with cost 33000/-by EMI Basis.
previously using doom tv which is very very good.
Now i am totally loose my money.
SAMSUNG is only brand nothing else, I requested to all do not purchase Samsung tv which very costly and poor product.
Better you purchase local led tv instead of Samsung costly brand.
I have samsung !
.
.
I have purchased SAMSUNG UA32F5100 which pusrchsed on Diwali 2013, 4 day before ( 10.06.2017) automatically display is on & off very 10 second, so i though D2H cable problem. next complete display not working only sound is coming.
I have registered a complaint with samsung customer care with complaint no. [protected]dt.12.06.2017. after 2 days Samsung engineer is visited my place and open tv back cover and stated that your TV panel is gone and
Need to replace with cost Rs.16500/-. and he took 690/- visiting charges
this is my 1st led purchased from Samsung with cost 33000/-by EMI Basis.
previously using doom tv which is very very good.
Now i am totally loose my money.
SAMSUNG is only brand nothing else, I requested to all do not purchase Samsung tv which very costly and poor product.
Better you purchase local led tv instead of Samsung costly brand.
I have samsung !
.
.
I take samsung Ua32f5100 model in 2014 after a year its disply got blank how ever bajaj warenty cover it and the pannel replace 3times in 2015 to 17 after that same problem coming my tv once agin geting blind..
Now i have decide i go for the consumer forum against samsung
Now i have decide i go for the consumer forum against samsung
Samsung India Customer Care's response, Nov 19, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information