[Resolved]  Samsung — Harrasment due to indifference and misbehavior at Samsung shop and Service Centre

Address:

Kolkata, West Bengal

I purchased a Mono Headset HM1100 from one of your dealer at Birati, Kolkata-51, (Mobile : [protected]) on 10.10.2014. After just 15 days, it started giving trouble. Trouble was beeping at gaps. After one hour it was automatically disconnected and could not be connected again. At dealers suggestion, I went to an authorised service center inside Metro Railway station-Esplanade, Kolkata (Calcutta). They sent me outside to bring a photocopy of cash memo which was not suggested by dealer. I had to walk quite a bit to bring the photocopy. It was only after then they demanded the case inside which the headset was there. This was not told by them and also by dealer on first occasion. As I didn't have the case and I was confused that I had kept with me at all, I came back disappointed. After few days, suddenly I found the case in my office drawer and went to the service centre again. Then they told that, this centre was withdrawn and advised me to go to another service centre near Girish Park Metro station. I went there today, i.e. on 30.12.14, just 10 minutes before 7 P.M. and searched for the service centre at a Samsung shop close to the Metro station. When asked about the service centre, a lady there casually waved her hand to a direction saying 'there'. I again got out and ran in that direction. I didn't find and came back to that shop and requested her to be more specific, when she told that the centre was on first floor of Vodafone building. Then I ran again and went upstairs after crossing a security barrier. I found the Samsung service centre and appeared at the counter at just before 7 P.M. I narrated them the whole episode and requested to attend my problem. They refused saying that the time was over though it was then yet to strike 7 P.M. I didn't know, a brand like Samsung can render such a service! Within my busy schedule i don't know when again I will be able to visit your service centre. SANKAR CHAKRABORTY, Birati, Kolkata-51, Mobile: [protected], e-mail ID: sankar.[protected]@sbi.co.in.