Samsung — IMEI no of my mobile Samsung Galaxy SL-I9003 got corrupted after update software from SAMSUNG authorized service center

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,

My Mobile IMEI no. got corrupt when i update the software in my mobile from SAMSUNG authorised service centre.
Now They are saying it is due to my fault.Although my mobile is out of warrenty but still i want to know how can it possible?

IMEI no. of mobile is security concern it got corrupted by itself How?
They explanined me it is due to use of pirated software.

But my Question is from Samasung for Androide phones they are providing soft/Appl. by SAMSUNG APPS. and GOOGLE PLAY store.
How can i use pirated software?

if it is pirated then why they are providing it?

Below is the communication which i have with SAMSUNG for my mobile.

















Dear Mr. Daksh,

Good Afternoon!!

We thank you for contacting our CEO’s office and giving us a chance to assist you.

We received your email and noted down your concern.

We feel sorry for the inconvenience caused to you.

With reference to your concern regarding problem in your Samsung handset, we would like to inform you that we had already escalated your case to the higher escalation authority and after discussion with the management; we have provided you the best possible solution regarding repairing of handset on chargeable basis, as we have already informed you that IMEI no was corrupted due to some fault happened from your side.

We here by seek for your kind support and patience.

Thanking and assuring you for best services always.

Nirupama Singh
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd


* Please do not reply back to this email message as this email address is used for outbound messages only.







Mr. Saurabh,

I did not get any solution and any photograph from your side.

And for your kind information I don’t want solution I want reason, why my IMEI no. corrupt?
With proof

Thanks & Regards
Suryakant
[protected]

From: Samsung Customer Support Center [mailto:[protected]@contactus.samsung.com]
Sent: Wednesday, October 30, 2013 8:30 PM
To: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Subject: [Re]RE: [Re][Re][Re]IMEI no. corrupt in Samsung galaxy SL-I9003
















Dear Mr. Daksh,

Good Evening!

This is Saurabh from Customer Experience.

We received your email and noted down your concern.

We feel sorry for the inconvenience caused to you.

With reference to your concern regarding problem in your Samsung handset, we would like to inform you that we have already escalated your case to the higher escalation authority and after discussion with the management we have provided you the best possible solution regarding repairing of handset on chargeable basis, as we have already informed you that IMEI no was corrupted due to some fault happened from your side and for this we have send you some snapshot for the same which we received from the service centre side.

We appreciate your support and patience and assure you of our best services always.

Warm Regard’s,

Saurabh Kumar Gupta
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd.

* Please do not reply back to this email message as this email address is used for outbound messages only.







Ms. Manisha,

I am still waiting for the answer of my queries and also waiting for solution.

Will you please let me know, What kind of solution you provide to me?
And what is this you don’t have a single point contact to resolve a customer concern?

Suryakant
[protected]

From: Samsung Customer Support Center [mailto:[protected]@contactus.samsung.com]
Sent: Tuesday, October 29, 2013 10:31 AM
To: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Subject: [Re][Re][Re]IMEI no. corrupt in Samsung galaxy SL-I9003
















Dear Mr. Daksh

Good Morning !!

This is Manisha Rajbonshi, Customer Experience.

Thank you for contacting our CEO’s Office.

We are in receipt of your feedback and have noted down your concern.

We sincerely regret the inconvenience caused to you.

With reference to your mail regarding your product and as per earlier conversation that we have already provided you with the best possible solution for your product..

We look forward to your support for allowing us to assist you in resolving your concerns.

Thanking and assuring you for best services always.

With warm Regards,

Manisha Rajbonshi
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd




* Please do not reply back to this email message as this email address is used for outbound messages only.







Will any body bother to tell me what is the duration of your _quotteam will contact you shortly_quot statement?

I bought new samsung qutro 20 days ago, that is also started to hang.

is that a feature of your phone?
every body cry after having a samsung phone.


why you pepole made phon if you can not correct yourself even after the feedback of coustmers.

Such a sahme on you like a Big Brand name you don''''''''t have seriousness about the customers concerns

below is my 6th mail to you and you people are such shameless-

will any body bother to reply me about my concern for which i am again and again sending you mail?


Dear Mr.Daksh,

Good Morning,

This is Shweta Chopra, Customer Experience.

We are in receipt of your feedback and have noted down your concern.

With reference to your last email, we would like to inform you that your issue has been under concern and our sales team will contact you shortly.

We here by seek for your kind support and patience.

Thanking you and assuring you of our best services always.

Warm regards

Shweta Chopra
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd
From: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Sent: Monday, October 21, 2013 8:28 PM
To: ''''''''akmal.[protected]@partner.samsung.com''''''''
Cc: ''''''''[protected]@sea.samsung.com''''''''
Subject: RE: Regarding your Samsung Mobile

Mr. Akmal,

I want detailed report as per your below state.
I wanna know how can I find, a software is pirated? When I am downloading from Google Play or Samsung apps.
This is an android phone all software are download either Google Play store or Samsung Apps how can you say I have used pirated software? Need detail report with the name of software
Please explain how many Samsung Android mobile user are using original software and if they are not using then why there mobile’s IMEI no. not corrupted.
Why this happen when I updated software at your service center? Why not happen when I updated software last year by myself?
I am very disappointed with your services. I never expect a big brand name SAMSUNG treat us badly. It’s a complete fraud with the costumer like us.
I never recommend to any one buy Samsung phone because you people make phone up to warranty only and giving so much trouble.

I am goanna sue you and sending a legal notice to company regarding this issue.




Thanks & Regards
Suryakant
[protected]

From: Akmal Ansari [mailto:akmal.[protected]@partner.samsung.com]
Sent: Monday, October 21, 2013 7:14 PM
To: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Subject: Regarding your Samsung Mobile

Dear Mr. Daksh,
Good Evening!

This is Akmal Ansari, Customer Experience.

In reference to our conversation, Our Authorized Samsung service Centre has found that the current issue of IMEI no. Corrupt is due to the reason that you have been using the pirated applications & Software due to which this issue had occurred.

Hence, we would like to inform you that the said repair would be done on chargeable basis.

Thanking you and assuring you of our best services always.

With Regards,
Akmal Ansari
Senior Executive - Customer Service
Samsung India Electronics Ltd
From: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Sent: Monday, October 21, 2013 11:30 AM
To: ''''''''akmal.[protected]@partner.samsung.com''''''''
Subject: RE: Regarding your Samsung Mobile

Gentle Reminder-1

Thanks & Regards
Suryakant
[protected]

From:
Sent: Friday, October 18, 2013 5:02 PM
To: ''''''''akmal.[protected]@partner.samsung.com''''''''
Subject: RE: Regarding your Samsung Mobile

Mr. Akmal,

I am waiting for response.

Thanks & Regards
Suryakant
[protected]

From: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Sent: Tuesday, October 15, 2013 1:28 PM
To: ''''''''akmal.[protected]@partner.samsung.com''''''''
Subject: RE: Regarding your Samsung Mobile

Dear Mr. Akmal,

Yet I am waiting for the response.

Thanks & Regards
Suryakant
[protected]

From: Akmal Ansari [mailto:akmal.[protected]@partner.samsung.com]
Sent: Thursday, October 10, 2013 2:30 PM
To: SURYAKANT [ Assistant Manager (ERC - Design), Lucknow Works, Lko ERC ]
Subject: Regarding your Samsung Mobile

Dear Mr. Daksh,
Samsung Greetings!!

As discussed you have confirmed us that you will be visiting our Samsung Service centre on 11-10-13, so that we can check and resolve your issue at earliest.

For further assistance you may contact our authorized Samsung Service Centre below:-
Maa vaishnavi services
Address:- U-157, First Floor, Shakarpur, Vikas Marg, Above State Bank of India, Near Laxmi Nagar Metro Station
Contact Person :- Ms. Shivani
Contact Number :[protected]

Thanking and assuring you for best services always.

With Regards,
Akmal Ansari
Senior Executive - Customer Experience
Samsung India Electronics Ltd.