[Resolved] Samsung India — A humble request for guidance

Sunit Kumar Agarwal

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600 017

Sunit Kumar Agarwal
Ex. OSD-Law, MoF, GoI. Address for Communication:
H.No.1, Bagvantham Street
Tanikachalam Road, Pondy Bazar T. Nagar, CHENNAI 600 017

Mob. [protected] / [protected]

E-Mail: [protected]@yahoo.co.in
[protected]@gmail.com

Date: The 17th April 2017.

The Samsung India Electronics Pvt. Ltd.
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square,
Old Golf Road, Gurgaon, Sector-43,
GURGAON - 122002

Subject: FEW CLARIFICATIONS ABOUT MY LOST MOBILE.

Sir,

At 11:30 AM on 13.04.2017 at Chennai, someone stole my mobile- SAMSUNG GALAXY J-2 4G ANDROID with IMEI Nos.:355259/07/824803/9 and 355260/07/824803/7.

May the Samsung India guide me on the following points:-

1. Whether the mobile may be traced through IMEI numbers? If so, how and what I have to do. I have already lodged complaint with CSR No.187/2017 dt.13.04.2017 with Police Station:E-2, Royapettah, Mylapore, Chennai at 12:00 noon.
2. It is said that if a new SIM is inserted, the location of mobile may be traced. The mode how it may be possible and whether the new number may also be traced to catch the offender.
3. Whether the IMEI numbers may be destroyed or tempered with to avoid any trace even put to surveillance?
4. If the mobile is dismantled, whether there is any possibility to trace/catch the mobile/offender.
5. Whether SAMSUNG has policy of insurance and thus to compensate me. I bought it on 26.12.2015?
6. Any other suggestion, SAMSUNG would like to add.

An early response is solicited.

Regards.
(Sunit Kumar Agarwal)

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May 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)